I snipped the rest but the whole experience you describe is pretty much the same as mine and like you, I'd rather not go through that again. In my case it was for a mobile broadband and a phone account so doubly painful
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3 have terrible service!
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I snipped the rest but the whole experience you describe is pretty much the same as mine and like you, I'd rather not go through that again. In my case it was for a mobile broadband and a phone account so doubly painful
Oh I didn't mind that so much - but being ignored after several attempts to correct him is incompetent, and smacks of lack of understanding of *my* culture. It's just a training issue, the guy was really nice, and the job got done *shrug*
Anyone else get the iPad-user customer satisfaction survey from Three today?
I told them what they already know: Great package, good coverage, abysmal customer service. I also continued to wage my one-man campaign to have Three implement Apple's system for onboard tariff activation and management as their best option for saving us from the latter.
I told them what they already know: Great package, good coverage, abysmal customer service. I also continued to wage my one-man campaign to have Three implement Apple's system for onboard tariff activation and management as their best option for saving us from the latter.
Just one problem.. That survey will be sent back to their people in foreign call centres, and they will go 'Abysmal.. Oh yes that word means excellent!' '*****.. Oh yes that word means incredible!' LOL!
I just called Three to have data roaming enabled on my account ahead of a trip to the Netherlands next month.
Has anyone else roamed on the Three microSIM yet and did all go according to plan? Although Three Customer Services in wherever seemed to take it all onboard and claimed I would be enabled for data roaming later today, I don't have a great deal of faith in them getting this kind of request right (see above).
On the upside, if it does work, £1.25/Mb is as good a rate for EU roaming as I've seen advertised anywhere. That's 36Mb before the EU cap kicks in, more than enough for a long weekend away.
Has anyone else roamed on the Three microSIM yet and did all go according to plan? Although Three Customer Services in wherever seemed to take it all onboard and claimed I would be enabled for data roaming later today, I don't have a great deal of faith in them getting this kind of request right (see above).
On the upside, if it does work, £1.25/Mb is as good a rate for EU roaming as I've seen advertised anywhere. That's 36Mb before the EU cap kicks in, more than enough for a long weekend away.
Yeah, I got it as well. I'd love to have an iPad-based management system but unfortunately no carriers other than o2 seem to see this as a killer feature - maybe because all you'd use it for is turning off 3G? ;-)
The other point of note from the survey was the suggestion that they might be into a shared iPhone/iPad data allowance, which makes a huge amount of sense. At least they're aware that it might be possible and useful, rather than all the other carriers just not suggesting anything of the sort.
I've been with 3 on my iPad for a few months now and I've been so impressed I'm taking out an iPhone sim only contract with them. Hopefully the service will also be fantastic (once I get past their South African call centres...)
Indeed. At least you guys are given some options. That's always better than being stuck with just a single service provider.
I've been so impressed with the coverage and speed of Three, that I have transferred my iPhone to them from O2. And the good news is the customer service, while still obviously based in India, seems to have improved beyond all recognition compared to the horror stories we swapped in this thread six months ago when we were trying to get our iPads connected.
Same here. I switched over to them on my iPhone a few months ago and I've had no trouble at all and great service. Free tethering, great coverage and fast speeds
really all the things you'd expect from a mobile network.
And FYI I think their call centres are in South Africa.
And FYI I think their call centres are in South Africa.
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My mum and sister are on 3, no iPhones or iPad mind you, but I don't think they have ever had problems with them.
I'd personally recommend O2 as their prices aren't bad and their customer service and brilliant. You can call and have your problem solved in a few minutes.
My mum and sister are on 3, no iPhones or iPad mind you, but I don't think they have ever had problems with them.
I'd personally recommend O2 as their prices aren't bad and their customer service and brilliant. You can call and have your problem solved in a few minutes.
I am with you on that. Cancelling my three contract was unbelievably hard. The 'customer service' guy would not listen to me until he had told me every type if deal they had, but He still wouldn't take no for an answer. I had to lie and say I was moving abroad and so the phone was useless to me. the chap then said I should keep the contract and give it to family. When I said that I didn't want it he said he would keep the sim active on pay as you go, which again I said I didn't want but he just would not let me turn it off.
I would never join three agin. Ever.
The network was pretty good but the customer service is on a whole other level of bad. I have never known anything like it.
I feel the same way. The Three network is way better than O2 (coverage, speed etc) but the song and dance around activating my iPad has put me off.
They recently got slammed for their customer service in a national survey too (look on The Register for the story).
The problem is for me that I'm selling my iPad before xmas (PM me if interested £575, top end model, pickup only) and I really need to cancel the Three contract. I am not looking forward to that!
They recently got slammed for their customer service in a national survey too (look on The Register for the story).
The problem is for me that I'm selling my iPad before xmas (PM me if interested £575, top end model, pickup only) and I really need to cancel the Three contract. I am not looking forward to that!
I'm not currently a three customer, but I was when I wanted to leave them when, the iPhone 3G was launched.
It's been well over two years, but I remember with delight, to this day, the conversation I had with their 'man in Banglore'...
He told me that iPhones were "rubbish", that I "won't like it" and that iPhones "don't work properly. A lot are being returned and they're coming back to three"
I told him i'd take my chances with the iPhone
Peter
It's been well over two years, but I remember with delight, to this day, the conversation I had with their 'man in Banglore'...
He told me that iPhones were "rubbish", that I "won't like it" and that iPhones "don't work properly. A lot are being returned and they're coming back to three"
I told him i'd take my chances with the iPhone
Peter
I'm not currently a three customer, but I was when I wanted to leave them when, the iPhone 3G was launched.
It's been well over two years, but I remember with delight, to this day, the conversation I had with their 'man in Banglore'...
He told me that iPhones were "rubbish", that I "won't like it" and that iPhones "don't work properly. A lot are being returned and they're coming back to three"
I told him i'd take my chances with the iPhone
Peter
as an actual phone he wasn't/isn't far from the truth!
It's hard to argue against the sums though.
iPhone on the £10/month tariff (includes 1GB data), plus iPad on the £7.50/month tariff (includes 1GB data). Combined, that's just £17.50 for both devices connected to the UK's best 3G data network — or half what I was paying O2 to connect my iPhone alone to the UK's worst. And rolling 30 day contracts with no ties.
iPhone on the £10/month tariff (includes 1GB data), plus iPad on the £7.50/month tariff (includes 1GB data). Combined, that's just £17.50 for both devices connected to the UK's best 3G data network — or half what I was paying O2 to connect my iPhone alone to the UK's worst. And rolling 30 day contracts with no ties.
Anyone offer any insight into who is offering the best deal for PAYG at the moment? I'll be in the UK over xmas and would like to pick one up to stick in the iPad. Preferrably offering micro SIM (tried cutting a normal one down once and ended up wasting 20 )
)
Is anyone else having 3G problems on their iPad since the upgrade to iOS 4.3?
I travelled around the UK this week, and had a frequent problem in some places of the iPad showing good 3G signal strength, but when trying to access mail, news or web, the device reporting that there was no internet connection. Toggling Airplane Mode on and off would sometimes fix it, but not permanently. My iPhone 3GS running 4.3 is unaffected.
Reading Apple's forums, there appears to have been a widespread problem with iPads on Vodafone (especially in the Netherlands) since the iOS 4.3 update, and I wonder if Three has also been affected in some way?
Anyone else?
I travelled around the UK this week, and had a frequent problem in some places of the iPad showing good 3G signal strength, but when trying to access mail, news or web, the device reporting that there was no internet connection. Toggling Airplane Mode on and off would sometimes fix it, but not permanently. My iPhone 3GS running 4.3 is unaffected.
Reading Apple's forums, there appears to have been a widespread problem with iPads on Vodafone (especially in the Netherlands) since the iOS 4.3 update, and I wonder if Three has also been affected in some way?
Anyone else?
Yes I have the same problem on my iPhone 4 since 4.3, full signal but the phone just sits there. I found the only way to get it going again is to flick to airplane mode for a few seconds and then switch airplane mode off. This then makes the phone reconnect to the network and it's ok then until next time!
Long thread on this on Apple's forum. Seems like multiple carriers are affected internationally:
http://discussions.apple.com/thread.jspa?threadID=2776578&start=0&tstart=0
http://discussions.apple.com/thread.jspa?threadID=2776578&start=0&tstart=0