Me to AT&T: Hey, my 3GS earpiece appears to be damaged. I can't hear callers at all. I either need to fix it ($60) or replace the whole phone. My early upgrade pricing for an IP4 doesn't kick in till February 21, which is five weeks away. Any chance you guys could offer me that pricing now so that I could replace my non-working phone with a new IP4? (Oh, by the way, you, AT&T, would then be able to lock me into a new 2 year contract.) AT&T: Can you hold on? (Hold music) Okay, I'm back. Yeah. No. Maybe try buying a cheap Go phone to use for five weeks. Me: Really, you're cool with me having options in February? AT&T: Wish I could help you, but yeah, we're good. Have I answered all of your questions? Me: Actually yes, you have. Click. I'm not complaining or anything, but I wouldn't have minded if they'd helped me out a little bit here. I was pretty much all, "Hey I'd like to be locked into a new two year contract. Whatya say?" Oh well.