So my MacBook developed the dreaded palmrest crack. I didn't have AppleCare on the computer so I called Customer Service after about 15 minutes I had a case number and a box on the way to send it in. I was told I may be without my beloved MacBook for 5 to 7 days if I shipped it in, so I called my local Apple Store and set up an appointment. My appointment was at 11 am, but I arrived at the store about 35 minutes early. The Genius was professional and very friendly, he helped me even before my appointment time. I showed him the crack and without hesitation he said we can fix that. I told him it was out of warranty, but he said that wasn't a problem. The store was able to fix my MacBook in less than 30 minutes. It's like I have a brand new computer, they replaced the top case, keyboard and trackpad. They also cleaned out the dust and any pet hair from under the keyboard and even cleaned my screen. They handled it with kid gloves, when I picked it up it was wrapped in bubble wrap and the Genius handled it gingerly. I thought this was worth posting since we rarely hear good experiences on here. I will agree the palmrest should have never cracked with normal use (I treat my MacBook like a baby), but Apple stepped up to the plate and did a great job fixing this. Service like this makes it worth the small premium I paid for an Apple product. I am willing to bet if I had a Dell I would have had a much different experience.