A really, really nice story.

Discussion in 'iPad' started by Ubuntu, Nov 16, 2011.

  1. Ubuntu macrumors 68000

    Ubuntu

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    #1
    I apologise for the length of this post, but I'm just so happy about this.
    I've had plenty of wonderful experiences with Apple's excellent customer service but this tops it. One of my sisters unfortunately suffers from Crohns disease, and she had a lifesaving operation about two years ago and has been pretty good ever since. I got her an iPad 1 for one of her more recent stays in hospital and she absolutely loved it.

    Two weeks ago she visited me and we went to the local Apple store to look at the iPad 2 (she was quite tempted by it as it came in white...) but we decided not to commit to anything at that point and left the store. She was using her iPad as she left the store and unfortunately she collapsed due to what would turn out to be a minor (thankfully) complication due to a medicine mix up, and her iPad smashed on the ground.

    The Apple store staff were incredibly helpful and the ambulance arrived quickly. The manager of the store told me to bring the iPad back when I could. After my sister was stable and the rest of my family arrived I decided to go back to the Apple store to see if I could get it fixed. I asked to see the manager, who looked at the iPad and instantly asked an inventory specialist to fetch an iPad. I was then given a brand new iPad 2 64gb model, and again I had the delight of giving an iPad to my sister, and she was incredibly happy. It well and truly made her day, so thank you very much, Apple! She came back to London today and went into the store and thanked the manager and employees, for helping her and for this incredibly kind gesture.
     
  2. ideal.dreams macrumors 68020

    ideal.dreams

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    #2
    Sorry to hear about what happened to your sister. That is awesome that Apple did that for her!
     
  3. Epic Xbox Revie macrumors 6502a

    Epic Xbox Revie

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  4. CuppyCake macrumors member

    CuppyCake

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  5. Neokiller309 macrumors member

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    #5
    That was incredibly generous of that manager. I'm glad your sister is okay though.
     
  6. rdowns macrumors Penryn

    rdowns

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  7. bufffilm macrumors 68040

    bufffilm

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    #7
    it was good of your sister to return to the store to thank them personally. that sort of thing is always appreciated and is even better than a thank you note/email.
     
  8. EricNau Moderator emeritus

    EricNau

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  9. seeharrison macrumors regular

    seeharrison

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  10. Yumunum macrumors 65816

    Yumunum

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  11. Aspasia macrumors 65816

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    #11
    No apologies for the length of your post necessary! Given the 24/7 negativity that stalks the airwaves, it's refreshing to hear about the good things that happen.
     
  12. mattg3 macrumors 6502

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    #12
    In a year of economic turmoil and financial stress this is one wonderful story.
     
  13. s15119 macrumors 65816

    s15119

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  14. pchipchip macrumors regular

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  15. Lunchb0x8 macrumors 6502a

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    #15
    Glad to hear not only that your sister is OK, but that Apple went above and beyond to make you and her happy customers especially given the circumstances.

    It is rare to hear of a hardware provider that will actually make this sort of effort.
     
  16. tigres macrumors 68040

    tigres

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    #16
    Outstanding share.

    Thanks, a great read. Glad your sis is doing well again.
     
  17. Tilpots macrumors 601

    Tilpots

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  18. ditzy macrumors 68000

    ditzy

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  19. penfan82 macrumors regular

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    #19
    Glad sister is ok a friend of mine has chorones horrible debilitating disease what a nice nice story way to go apple
     
  20. BJMRamage macrumors 68020

    BJMRamage

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  21. bobTX10 macrumors member

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    #21
    What a wonderful story and hope your sister is doing well!

    I too was given great costumer service recently. My smart cover was splitting a part in the middle and was wondering if anything could be done. So I went into the apple store not expecting anything and just like that, they swapped out my old smart cover for a brand new one. Now THAT is how customer service should be. No hassle!
     
  22. Tamdoankc macrumors newbie

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  23. SteveAbootman macrumors 6502a

    SteveAbootman

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    #23
    Nice to read positive news nowadays. To many news cycles today are enamored with the occupy movements, political jabber-jawing, and reports of malcontents in general.

    Thanks for sharing!
     
  24. macbook pro i5 macrumors 65816

    macbook pro i5

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    #24
    Nice this made my day just glad your sister is ok:)
     
  25. joegleur macrumors regular

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    Sep 15, 2011
    #25
    that manager and staff needs to be in charge of personnel hiring in all of apple's stores worldwide.

    great story and thank goodness your sister is ok:)
     

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