A really, really nice story.


macrumors 68000
Original poster
Jul 3, 2005
I apologise for the length of this post, but I'm just so happy about this.
I've had plenty of wonderful experiences with Apple's excellent customer service but this tops it. One of my sisters unfortunately suffers from Crohns disease, and she had a lifesaving operation about two years ago and has been pretty good ever since. I got her an iPad 1 for one of her more recent stays in hospital and she absolutely loved it.

Two weeks ago she visited me and we went to the local Apple store to look at the iPad 2 (she was quite tempted by it as it came in white...) but we decided not to commit to anything at that point and left the store. She was using her iPad as she left the store and unfortunately she collapsed due to what would turn out to be a minor (thankfully) complication due to a medicine mix up, and her iPad smashed on the ground.

The Apple store staff were incredibly helpful and the ambulance arrived quickly. The manager of the store told me to bring the iPad back when I could. After my sister was stable and the rest of my family arrived I decided to go back to the Apple store to see if I could get it fixed. I asked to see the manager, who looked at the iPad and instantly asked an inventory specialist to fetch an iPad. I was then given a brand new iPad 2 64gb model, and again I had the delight of giving an iPad to my sister, and she was incredibly happy. It well and truly made her day, so thank you very much, Apple! She came back to London today and went into the store and thanked the manager and employees, for helping her and for this incredibly kind gesture.


May 3, 2011
it was good of your sister to return to the store to thank them personally. that sort of thing is always appreciated and is even better than a thank you note/email.


macrumors 6502a
May 2, 2010
Aberglasslyn, NSW, AU
Glad to hear not only that your sister is OK, but that Apple went above and beyond to make you and her happy customers especially given the circumstances.

It is rare to hear of a hardware provider that will actually make this sort of effort.


macrumors regular
Mar 11, 2011
Glad sister is ok a friend of mine has chorones horrible debilitating disease what a nice nice story way to go apple


macrumors member
Jan 10, 2011
What a wonderful story and hope your sister is doing well!

I too was given great costumer service recently. My smart cover was splitting a part in the middle and was wondering if anything could be done. So I went into the apple store not expecting anything and just like that, they swapped out my old smart cover for a brand new one. Now THAT is how customer service should be. No hassle!


macrumors 6502a
May 12, 2008
Nice to read positive news nowadays. To many news cycles today are enamored with the occupy movements, political jabber-jawing, and reports of malcontents in general.

Thanks for sharing!


macrumors regular
Sep 15, 2011
that manager and staff needs to be in charge of personnel hiring in all of apple's stores worldwide.

great story and thank goodness your sister is ok:)
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