iPhone a stupid question about iphone 4 unlock......

[TriJetHero]

Well, they may not be a scam but they do have the worst customer service I have ever come across. I have called numerous times, on an 0871 number for a LONG time, with no answer.

They haven't replied to my tweets, my emails or been available via Skype as their website intimates. All in all I am very disappointed that they have taken my money and done nothing so far.

If I was anyone who was unsure whether to use this company then I would take this as a big vote for DON'T.

If this isn't a scam, what is??????

 

[Sij13]

If this isn't a scam, what is??????

Exactly my thoughts! I guess I am just hoping that they are bad at what they do rather than liars!

 

[prvt.donut]

I too am very wary of them.

I bought a preorder for SoftBank unlock and they now tell me I need to pay a lot more money for unlock! They never said when I ordered that I would have to pay more later!!!

All the reviews and positive comments look like shills, accounts setup just to post a good experience.

The whole site screams scam to me, I am asking them to refund the money, if not, my credit card company should be able to refund the purchase as they have not provided what they promised.

 

[dhlizard]

https://forums.macrumors.com/threads/1471103/

 

[prvt.donut]

Well, I just recieved an email from NOCHEX saying the payment is being refunded, but I will have to wait a few days for it to process.

Will wait and see if it is true. I hate all these shill accounts on here promoting them, everyone should report them all, the mods WILL clean it up.

I called them and it is definitely a scam company.

Ring ring, please hold the line, ring ring, please hold the line, ring ring, please hold the line.

I wonder if he makes money on people calling too?

Someone should report them to OFTEL or something.

 

[lee.nicholls]

Scammers

Definitely dodgy. I paid £23.99 for an iPhone 4 unlock on Orange on 30th October.
It got to about 1st December with no update, despite me pestering via their crap support chat - nobody answers their phone and they don't respond on Twitter. They don't advertise an email address.

I demanded a refund. They said no, referring to their terms and conditions.

So I'm filing a complaint to the office of fair trading (OFT), to my card provider (Barclaycard) and to others.

Here's the support chat log:

Mon Nov 19 2012 11:54 am
Hi please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:48 am
Orange UK unlocks are expected to resume in the next 7 days

Mon Nov 19 2012 11:58 am
See above

Wed Nov 28 2012 09:50 am
ITS BEEN OVER 7 DAYS PLEASE ADVISE

Wed Nov 28 2012 09:50 am
ITS BEEN OVER 7 DAYS PLEASE ADVISE

Wed Nov 28 2012 09:50 am
ITS BEEN OVER 7 DAYS PLEASE ADVISE

Wed Nov 28 2012 10:35 am
We have no new update for that network , when we do the order status page will display it

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 02:00 pm
Yes we can cancel but as per terms and conditions we can not refund pre-orders sorry, if you wish to transfer your purchase to a different handset at a later date then we can do that for you

Sat Dec 15 2012 09:49 am
You haven't unlocked my phone, which is what I paid for, so REFUND ME NOW

Sat Dec 15 2012 10:01 am
I guess it's time to start leaving some reviews about your website on high ranking review websites.

Sat Dec 15 2012 10:02 am
Then maybe in the week I'll make the under 1 hour journey and come to see you and get my ****ing money back personally

Sat Dec 15 2012 03:36 pm
Refund me now, or I will be forced to take other routes to get my money back. I will be reporting you to the Office of Fair Trading. http://www.oft.gov.uk/ I will be asking them to investigate the situation. They will charge you an investigation fee. The fee will be more than my refund. The investigation will damage your company image and probably cost you more in fines too, depending on what they find. Your terms and conditions are unfair, you advertise a service for a price then change the price. You have until Monday 17th, else I will file the complaint and request an investigation on Tuesday 18th.

Mon Nov 19 2012 11:54 am
Hi please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:28 am
Please give me a proper update

Mon Nov 19 2012 11:48 am
Orange UK unlocks are expected to resume in the next 7 days

Mon Nov 19 2012 11:58 am
See above

Wed Nov 28 2012 09:50 am
ITS BEEN OVER 7 DAYS PLEASE ADVISE

Wed Nov 28 2012 09:50 am
ITS BEEN OVER 7 DAYS PLEASE ADVISE

Wed Nov 28 2012 09:50 am
ITS BEEN OVER 7 DAYS PLEASE ADVISE

Wed Nov 28 2012 10:35 am
We have no new update for that network , when we do the order status page will display it

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 01:52 pm
CANCEL MY ORDER, GIVE ME A REFUND NOW

Mon Dec 03 2012 02:00 pm
Yes we can cancel but as per terms and conditions we can not refund pre-orders sorry, if you wish to transfer your purchase to a different handset at a later date then we can do that for you

Sat Dec 15 2012 09:49 am
You haven't unlocked my phone, which is what I paid for, so REFUND ME NOW

 

[AlexVaq]

It is scam.

They didn't unlock my phone, and assured me I would receive a refund. After three weeks of waiting, and two unsuccessful tries to contact them, I asked for a chargeback at my bank, and guess what? They threatened me.

Do you think a real company would threaten you? I've been only threaten by scammers. At least I know the chargeback is working.

 

[dannylam103]

has anyone had any luck with these people in terms of getting a refund?

i have tried calling, emailing and even their skype. no one answers anything.

im thinking of doing the reversal with my bank and see how that goes.
if someone finds a way for a refund please let me know at
dannylam103 @ hotmail.com

 

[coder69]

Big big Scam

On december 26 i placed and paid for an unlocking of my Iphone 4 locked to Orange Network Switzerland. Despite they claim to unlock your phone in 72 working hours, till 13 january no news from this guys, i sent a first support request, 24h later i receive a reply telling me that they where waiting an update from the supplier (which means that they are only some resellers), 2 days after i finally receive a message telling me that "Your iPhone is now unlocked!" i was happy and try to activate it, but with no success, even made a factory restore as they suggest when activation fails, but nothing still cannot activate my iphone, so i send them a support ticket, after a day waiting for a answer i finally got a message telling me the following: "The order you placed with ourselves has come back from our supplier as rejected, because you gave the incorrect network. We still had to pay the administration cost of this unlock however, so we are unable to refund you."

They say my phone is locked to Orange Network France, when i never bought the phone in France and always have it work with Orange Network Switzerland, since then i've been sending this guys emails asking for a refund or for the complete unlock but they don't even bother answer...

Tomorrow i'm going at my bank to ask for a chargeback on my card.

BIG SCAMM DO NOT USE THIS SERVICES UNLESS YOU WANT TO LOOSE 100€