About AppleCare+

Discussion in 'iPhone' started by daccg, May 24, 2017.

  1. daccg macrumors newbie

    May 12, 2016
    Hi everyone! I just got an iPhone 7 in Spain and would like to purchase AppleCare+ in the UK since this is where my permanent residency is. Nevertheless, I contacted Apple to purchase AppleCare+ over the phone and they told me that my phone is eligible but unfortunately I won’t be able to order express replacements since the phone wasn’t purchased in the UK.

    I found the above very weird, especially because I used to have AppleCare+ on an iPhone bought in the UAE and I was able to request an express replacement.

    Lastly, I’ve read the Terms and Conditions for AppleCare+ in the UK and they don’t mention any restriction.

    Has anyone been in my situation, or at least a similar one? Does anyone know if what I was told was correct? It wouldn’t be the first time that a customer rep from Apple gives me inaccurate information.

    Thanks in advance!
  2. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    From what I understand, it can vary from country to country.
  3. Gav2k macrumors G3


    Jul 24, 2009
    Being linked to a Spanish phone would mean you get covered under that countries tos.
  4. daccg thread starter macrumors newbie

    May 12, 2016
    Right. In that case I will need to check if express replacement is available there... which I believe was the case.

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3 May 24, 2017