accessing your repair "notes"

Discussion in 'Apple, Inc and Tech Industry' started by SPNarwhal, Jun 1, 2010.

  1. SPNarwhal macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #1
    is there any way to access the notes that apple writes about your repair history and such for your laptop?
    i mean, they shouldn't be able to keep them confidential, should they?
    it all runs on their server or program or something like that, so i would assume there'd be a way to see them from anywhere. just a matter of knowing how.
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    You're asking this about a company that is overly zealous about keeping things secret.

    There's no laws or regulations that dictate that apple has to release that information. If you ask them they may provide the data, but given apple's big brother slant, I'd say you'll not be too successful.
     
  3. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #3
    secretive about the notes they write about what has happened in your case?
    it's not as if it's affecting them to any kind of public, this is not something that they have really created.
    i already know what has happened, since i was there for it to happen to.
    i just think it would be interesting to see what they wrote about me and my case.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Apple is obsessively secret, so yeah I could see them saying no.

    Will they? I dunno, the only way to find out is ask for the notes. We can debate the merits of transparency to we're blue in the face but the proof will be in the pudding.
     
  5. rorschach macrumors 68020

    rorschach

    Joined:
    Jul 27, 2003
    #5
    Sometimes they'll replace your computer or take a specific action that IS based on confidential information.

    What I mean is, Apple may be aware of an issue with whatever product and haven't publicly acknowledged it or the cause. However, they'll tell AppleCare reps/Geniuses to capture the case and either just replace the unit or perform a specific fix.

    It seems dumb, I know, but the steps they take may be based on internal, confidential info. So I believe that is the reason.
     

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