Days ago, an ipad that I was lending to an elderly couple locked up. this was 4 months after I lent it to them and reset everything. Now 2 days latter, after sending in my receipt -- which is 10 years old -- I still do not have the ipad unlocked. I have not heard anything from apple. I have emailed email@example.com 4 times and called. This is ridiculous. This was not our fault, but an apple programming error. What if this happened in an apple office --- would they have to wait.