adding a line and switching to att family plan? do you keep rollover minutes?

[einmusiker]

hi,

I want to add a line of service to my iphone plan with a blackberry bold and switch to a family talk plan. will I have to sign a new contract? my iphone contract is up and I want to upgrade in june. will I keep my 4000 rollover minutes? thanks!

 

[Surely]

iThink that you'll get the most accurate answer by calling 611.

 

[GoCubsGo]

If they consider it a downgrade of your plan then yes, you lose rollover minutes. It's stated online.

 

[geko29]

Typically when you make any changes to your core plan, you lose all your rollover minutes except for an amount equal to your monthly allowance. So if you have 4000 rollover minutes and you switch to a 700 minute family talk plan, you'll lose 3300 rollovers and be left with 700, plus the 700 you normally get at the start of the month as the regular part of your plan. So on day 1, you'll have 1400 minutes total, and start using/accumulating rollover from there.

 

[Applejuiced]

You can try talking to a CSR and hopefully they will give you like half of them or some as a bonus but I doubt they will let you keep them all.

 

[AbSoluTc]

Yes & No

I switched from a single plan that had rollover minutes to a family plan and they wiped out the minutes. However, they did keep a certain number - the same number of your family plan.

IE - if your family plan is 1400 minutes, they let me keep that amount when switching, no more. Was fine by me.

Just mention it when you switch. I have like 7000 rollover minutes now. I should start talking my arse off before they expire

 

[einmusiker]

I will call them and see. btw i'm on a premier account. I don't mind losing some of the minutes but I want to keep like 2000. I also don't wan't to sign a new contract because I want to get the new iphone in june

 

[-aggie-]

You can try talking to a CSR and hopefully they will give you like half of them or some as a bonus but I doubt they will let you keep them all.

I was able to keep all mine when switching plans, since the CSR didn't mention this fact when they were trying to get me to take this lovely new plan (because it would save me money).

 

[Applejuiced]

I was able to keep all mine when switching plans, since the CSR didn't mention this fact when they were trying to get me to take this lovely new plan (because it would save me money).

Nice.
Some csr's are cool.

 

[-aggie-]

Nice.
Some csr's are cool.

It was either do that or we we were going to cancel everything with AT&T and go to Verizon.