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Adding AppleCare+ in Light of Scuffgate

Stangs55

Stangs55

macrumors 6502a
Original poster
Jul 3, 2007
778
47
The Lone Star State
I ordered from Verizon, so I was unable to add AppleCare+ at the time of purchase. I'm aware that you are supposed to setup a Genius bar appointment, bring them your new iPhone, let them inspect it to make sure it's like new, then they'll let you purchase AppleCare.

Well our Apple Store isn't taking Genius Bar appointments until Monday, but all this talk of small scuffs has me worried what my 5 may look like after a weekend of regular use. Don't get me wrong, I have no plans to use a case and the scuffs will likely never bother me...but I'm worried that if I take Apple a phone with some cosmetic marks on it on Monday, they'll deny selling me the AppleCare+. Anyone else?

Think I can walk into an Apple Store this afternoon/evening and add it on?
 
mattopotamus said:
Yes, yes it will. AppleCare+ coverers anything expect lost/stolen
Click to expand...

Nope!!

http://images.apple.com/legal/applecare/docs/applecareplus.pdf

ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g., drops and liquid contact) that arises from your normal daily usage of the Covered iPhone as intended for such Covered iPhone. ADH coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered iPhone, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered iPhone that arises from one or more conditions described in Section 3.2(a) or (b).
Click to expand...
 
If it is a minor scuff(without damage) with AppleCare+, you probably could use the automated advance exchange option. Just choose you cannot hear phone calls and keep pressing no to every IVR option and ask for a replacement. Once you have the replacement, send your old one back. You don't need to deal with any Genius. This is a simple warranty claim, and not a damage claim, so no $49 deductible.
 
applefan022 said:
AppleCare+ covers everything and incidental wear and tear with a deductible.
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Ummmmm, no.

Why do you even say that when AppleCare explicitly EXCLUDES cosmetic damage?

"The Plan does not apply to cosmetic damage to the Covered iPhone, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered iPhone."

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iphoneclassic said:
If it is a minor scuff(without damage) with AppleCare+, you probably could use the automated advance exchange option. Just choose you cannot hear phone calls and keep pressing no to every IVR option and ask for a replacement. Once you have the replacement, send your old one back. You don't need to deal with any Genius. This is a simple warranty claim, and not a damage claim, so no $49 deductible.
Click to expand...

In other words, commit insurance fraud?

Wow. Just wow. :eek:
 
OP, please call AppleCare + sales rep and ask to purchase the AppleCare + right now. You can do it over the phone as has been discussed a number of times now. Even I placed a call to AppleCare + and spoke to a sales rep and was told we can do this with a Verizon phone. Do not speak with the phones sales but the AppleCare + sales department


800-275-2273 (AppleCare)
 
Stangs55 said:
It's not the scuffs I want protection from...it's the water damage, cracked screens, etc...

My worry was that with the scuffs it won't be considered in "like new" condition...
Click to expand...

You can add it after the fact & without taking it in; it's just not encouraged or advertised. They will make exceptions though; just call them.
 
ZBoater said:
Ummmmm, no.

Why do you even say that when AppleCare explicitly EXCLUDES cosmetic damage?

"The Plan does not apply to cosmetic damage to the Covered iPhone, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered iPhone."

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In other words, commit insurance fraud?

Wow. Just wow. :eek:
Click to expand...

There are thousands of phones exchanged under normal warranty(without AppleCare+) everyday because of electronic issues. One probably will get a refurbished phone anyway and Apple will refurbish this one and sell it to some one else. As long as it is not willfully damaged.
 
iphoneclassic said:
There are thousands of phones exchanged under normal warranty(without AppleCare+) everyday because of electronic issues. One probably will get a refurbished phone anyway and Apple will refurbish this one and sell it to some one else. As long as it is not willfully damaged.
Click to expand...

And? What does exchanging a phone because its NOT WORKING have to to do with exchanging it because it has scuff marks?
 
3rd Rock said:
OP, please call AppleCare + sales rep and ask to purchase the AppleCare + right now. You can do it over the phone as has been discussed a number of times now. Even I placed a call to AppleCare + and spoke to a sales rep and was told we can do this with a Verizon phone. Do not speak with the phones sales but the AppleCare + sales department


800-275-2273 (AppleCare)
Click to expand...

Thanks for the tip! I'll call them when the phone arrives.
 
ZBoater said:
And? What does exchanging a phone because its NOT WORKING have to to do with exchanging it because it has scuff marks?
Click to expand...

It is no different from a Genius exchanging a device if a buddy, hot chick asks for it. If you damage the product willfully and claim it is wrong. With this design Apple have to exchange lot more. Only other option is class action.
 
iphoneclassic said:
It is no different from a Genius exchanging a device if a buddy, hot chick asks for it. If you damage the product willfully and claim it is wrong. With this design Apple have to exchange lot more. Only other option is class action.
Click to expand...

Yes, it is different. Very different. One is a covered item and the other one isn't. So if you pretend that something is wrong with your phone when there isn't just to get it replaced because of a condition that is NOT covered, that is called FRAUD. Google it.

If a Genius chooses to exchange a phone, that is ALSO different. Very different. Apple may choose to give its employees DISCRETION to ensure customer satisfaction. That is very different from a customer committing FRAUD to get an exchange.
 
ZBoater said:
Yes, it is different. Very different. One is a covered item and the other one isn't. So if you pretend that something is wrong with your phone when there isn't just to get it replaced because of a condition that is NOT covered, that is called FRAUD. Google it.

If a Genius chooses to exchange a phone, that is ALSO different. Very different. Apple may choose to give its employees DISCRETION to ensure customer satisfaction. That is very different from a customer committing FRAUD to get an exchange.
Click to expand...

Advance exchange has same mechanism. If Apple decides you sent it damaged device, they can charge your credit card. A Genius can look the other way for a friend. That is also FRAUD.
 
For what it's worth I just walked into my local apple store and added AppleCare+. In and out in less then 10 minutes!
 
ZBoater said:
Ummmmm, no.

Why do you even say that when AppleCare explicitly EXCLUDES cosmetic damage?

"The Plan does not apply to cosmetic damage to the Covered iPhone, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered iPhone."

----------



In other words, commit insurance fraud?

Wow. Just wow. :eek:
Click to expand...

AppleCare+ is not AppleCare FYI
 
iphoneclassic said:
Advance exchange has same mechanism. If Apple decides you sent it damaged device, they can charge your credit card. A Genius can look the other way for a friend. That is also FRAUD.
Click to expand...

Ok, so if a Genius decides to violate Apple policy and exchange a phone for a friend, that makes it OK for customers to commit fraud? What is WRONG is WRONG, and it doesn't matter what someone else does, it doesn't make it RIGHT.

Do the right thing. If you don't like the phone, return it. If you get scuffs on it after the return period, LIVE with it. Or sell it and buy a new one. Don't commit FRAUD to get a new phone because it has scuff on it! If you do, soon after you'll be knocking over 7-11's for cash because you are broke, or committing mortgage fraud, or stealing Grandma's retirement fund. It's a slippery slope once you start down that path. Do the right thing. It may cost you a little more, but you will feel better, and will make the world a better place. You will earn the trust and respect of your friends and puppies will be warm and fed and loved all over the world. Trust me. Karma is a ******.

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mattopotamus said:
AppleCare+ is not AppleCare FYI
Click to expand...

That's OK. Neither cover cosmetic damages anyway.
 
How much you wanna bet they would replace it under AppleCare+. And I wouldn't consider it normal wear and tear
 
ZBoater said:
Ok, so if a Genius decides to violate Apple policy and exchange a phone for a friend, that makes it OK for customers to commit fraud? What is WRONG is WRONG, and it doesn't matter what someone else does, it doesn't make it RIGHT.

Do the right thing. If you don't like the phone, return it. If you get scuffs on it after the return period, LIVE with it. Or sell it and buy a new one. Don't commit FRAUD to get a new phone because it has scuff on it! If you do, soon after you'll be knocking over 7-11's for cash because you are broke, or committing mortgage fraud, or stealing Grandma's retirement fund. It's a slippery slope once you start down that path. Do the right thing. It may cost you a little more, but you will feel better, and will make the world a better place. You will earn the trust and respect of your friends and puppies will be warm and fed and loved all over the world. Trust me. Karma is a ******.

----------



That's OK. Neither cover cosmetic damages anyway.
Click to expand...

I always protect with a case and ZAGG Invisible Shield to keep in mint condition so that I can get better resale value for my old phone during next upgrade. I don't even remove ear buds and charger from package as I have so many. It is Apples fault to design this way. They will pay for it one way or the other. Don't blame the customers. Customers didn't ask for this predicament.
 
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