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adding data plan iphone 3gs

S

sampsonti

macrumors newbie
Original poster
Apr 15, 2011
24
0
Replacing an non data plan phone with an iphone 3gs that is unlocked and JB. I am trying to add he required data plan via online but i getting this device does not match the device you have on your billing information. The phone is listed as Iphone 3gs....any suggestions???? I just hate calling...:cool:

thanks
 
Wait, so you'd rather spend more time figuring it out and creating a thread about it, rather than calling? :D
 
wordoflife said:
Wait, so you'd rather spend more time figuring it out and creating a thread about it, rather than calling? :D
Click to expand...

I guess if you put it that way....Yes;)
Actually wondering why this wont work via online and since its the wifes acct and she is working...........
 
sampsonti said:
I guess if you put it that way....Yes;)
Actually wondering why this wont work via online and since its the wifes acct and she is working...........
Click to expand...

Did you click the 'Not your device?' link and switch it to an iPhone first?
 
rgarjr said:
Which carrier is it boss?
Click to expand...


At&T

here is the message I get

F931: The feature you are trying to add is not compatible with the phone/device on record in the billing system. For assistance with the feature, please call Customer Service at 1-800-331-0500 or 611 from your wireless phone.
 
sampsonti said:
Replacing an non data plan phone with an iphone 3gs that is unlocked and JB. I am trying to add he required data plan via online but i getting this device does not match the device you have on your billing information. The phone is listed as Iphone 3gs....any suggestions???? I just hate calling...:cool:

thanks
Click to expand...

Not sure, but are you using a brand new unactivated sim card in your 3gs?

Carol
 
sadievan said:
Not sure, but are you using a brand new unactivated sim card in your 3gs?

Carol
Click to expand...

no, took sim card from at&T phone i was using and put into iphone 3gs...all works except i cannot activate the data plan...:confused:
 
sampsonti said:
no, took sim card from at&T phone i was using and put into iphone 3gs...all works except i cannot activate the data plan...:confused:
Click to expand...

Someone more knowledgeable than I may know for sure, but maybe you have to use an unactivated sim card. This is what I just did for my husbands phone. He also was coming off a non smart phone.

Carol
 
sadievan said:
Someone more knowledgeable than I may know for sure, but maybe you have to use an unactivated sim card. This is what I just did for my husbands phone. He also was coming off a non smart phone.

Carol
Click to expand...

good question. In the end, I believe my wife will need to call AT&T....UGHHHH:confused:
 
sadievan said:
Someone more knowledgeable than I may know for sure, but maybe you have to use an unactivated sim card. This is what I just did for my husbands phone. He also was coming off a non smart phone.

Carol
Click to expand...


since i have an activated sims card and the phone is unlocked i do not have to 'activate' through itunes......correct????
 
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