Adobe CC

Discussion in 'macOS Sierra (10.12)' started by ilau, Dec 10, 2016.

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  1. ilau macrumors newbie

    Joined:
    Dec 10, 2016
    #1
    Hi everyone,

    I am new to macOS and I am having some problems installing Adobe CC. The installer is crashing as soon as it loads. I have tried running the Adobe Creative Cloud Cleaner tool, but I am unable to remove the "Fix Host File" and "Adobe Illustrator CC 2015_19.2.0_AdobeIllustrator19-mul"

    I have made sure that the host file doesn't have any Adobe entries and also removed all Adobe files and applications from the Applications folder and removed all entries from the Library and /etc. Any further assistance is appreciated!
     
  2. 1024724 macrumors member

    1024724

    Joined:
    Apr 4, 2016
    #2
    Check your /private/tmp folder for AdobeIllustrator19-mul download. If it's there, trash it, run CC Cleaner again, and try reinstall. Adobe's CC installer is atrocious.
     

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