The warranty is also there for components that fail during normal usage, and running Adobe software or Apple bootcamp drivers are the most normal of usage.
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Adobe Issues Premiere Pro Fix for Bug That Caused Blown-Out MacBook Pro Speakers
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The warranty is also there for components that fail during normal usage, and running Adobe software or Apple bootcamp drivers are the most normal of usage.
I never had this problem on my old white plastic MacBook. The volume was so limited by the OS that you had to wear it on your head to listen to music.
[doublepost=1550842947][/doublepost]Honestly though, Adobe and Apple need to work out some sort of deal to cover repairs for this specific issue. Both share some blame here. Apple for not restricting power to the speakers, Adobe for routing too much to them. The only one without fault is the consumer. Ha, reminds me of a car accident my wife was the passenger in. Neither side's insurance would accept blame, so we got to pay for her medical care out of pocket.
[doublepost=1550842947][/doublepost]Honestly though, Adobe and Apple need to work out some sort of deal to cover repairs for this specific issue. Both share some blame here. Apple for not restricting power to the speakers, Adobe for routing too much to them. The only one without fault is the consumer. Ha, reminds me of a car accident my wife was the passenger in. Neither side's insurance would accept blame, so we got to pay for her medical care out of pocket.
And that'll be what every Mavbook Pro owner will get to look forward to if Apple is held responsible for not safeguarding against excessive volumes due to defective software. A simple macOS update and all of the sudden, you won't be able to hear your speakers anywhere but a quiet room. Be careful what you ask for...
Apple will end up honoring the warranty on these claims, as they should. The only question is how long they drag it out.
Adobe is not responsible for apple hardware design though...
The problem Apple needs to address is the design flaw requiring replacement of the whole top assembly to replace the speakers. That's absurd. These machines were not meant to be repaired, but replaced.
I think the defect is in the workmanship of whoever designed the audio amplifier circuitry. Engineering flaws are covered by Apple’s warranty.
Apple repaired all of those under warranty. I know you’re dissatisfied with Apple but you need to be careful spreading misinformation when you’re carrying the mod tag.
This makes no sense. It’s not Adobe‘s fault that some software bug was able to damage or destroy speakers. It’s more of an engineering error on Apple’s side.
A speaker blowing is a "defect in materials" so should be replaced under warranty no problems.
I wonder if anyone has had headphones damaged, or even worse their ears damaged?
I wonder if anyone has had headphones damaged, or even worse their ears damaged?
Definitely sounds like a hardware flaw. The hardware should not be capable of driving the speakers to such a degree that they can be blown.
As for $600 repair because the case has to be replaced. That is absurd. They should be screwed on. How many Macbook/Air/Pro design problems would be cured and repairability improved significantly if they were 5mm to 10mm thicker? Would it have hurt sales any?
As for $600 repair because the case has to be replaced. That is absurd. They should be screwed on. How many Macbook/Air/Pro design problems would be cured and repairability improved significantly if they were 5mm to 10mm thicker? Would it have hurt sales any?
EULA usually limit the liability to the amount paid for the software. So Adobe isn't looking at liability higher than 1 month of a subscription at worst case.
No, it IS Apple's fault.
The speakers are integrated into the machine, so the hardware should be designed so that it is not possible to blow them. This is the case for the majority of integrated speaker systems on the market; you simply can't turn them loud enough to damage them.
If these were external speakers plugged into an amplifier, and you connected speakers rated for 20W to a 50W amplifier and blew them, that would be one thing. But this failure is Apple's fault and Apple should honor the warranty and fix their hardware/drivers.
Apple hardware issues and Apple's once highly regarded software applications are stagnate. What is Tim Cook doing? Oh that's right... speaking tours.
The epitome of the overly-broad unsupported conclusory statement.
Driving a speaker beyond its rated capacity is anything but "the most normal of usage," regardless of how it occurs.
I dunno?
Maybe because it comes bundled with the Adobe Creative Suite? Maybe because FCPX is a niche product that has little presence in the professional production industry? And that Premier has become the default alternative to Avid? Maybe the user didn't want to invest the time, effort and money in a product that Apple could kill off at any point, for any reason?
1: As others have written, Apple should honor the warranty. They should never have designed a system (speakers, amplifier, etc.) in a way where it is possible for software to cause damage. Blown speakers are distinct possibility with a component system, where the customer can mix-and-match amplifier and speakers. It is inexcusable in a closed system where all parts are hand-selected by the manufacturer and are not upgradable.
2: This is clearly not Adobe's fault, since we have already seen reports of Apple's own software causing the same kind of damage.
3: Nevertheless, Adobe should have tested their software on 2018 model hardware, discovered the problem, and held back the release until fixing the problem.
4: The fact that you need replace the entire top case in order to replace speakers is just disgusting. iFixit has been complaining about this sort of thing for many years and now we have a clear example of why it's horrible design. Several hundred dollars in order to replace speakers that probably cost less than $50 is just sick.
2: This is clearly not Adobe's fault, since we have already seen reports of Apple's own software causing the same kind of damage.
3: Nevertheless, Adobe should have tested their software on 2018 model hardware, discovered the problem, and held back the release until fixing the problem.
4: The fact that you need replace the entire top case in order to replace speakers is just disgusting. iFixit has been complaining about this sort of thing for many years and now we have a clear example of why it's horrible design. Several hundred dollars in order to replace speakers that probably cost less than $50 is just sick.
Yeah, Premiere Pro is a JOKE. It is the most anxiety-inducing software I ever have the misfortune of using. I totally gave up trying to get the Dynamic Linking to work.
[doublepost=1550849262][/doublepost]
Anything apple does toward "Green" is more than negated by these idiotic design choices. There is simply no gussying it up - it's anti earth and anti consumer. But delightfully pro-shareholder.
Apple issues MacBook Pro fix for its terribly inept design that caused blown-out professionals across the board.
That's a headline I'd love to read.
That's a headline I'd love to read.
My MBP 2016 speakers blew out while watching a video in Safari (probably Youtube).
So it's not just Adobes Software, but Apple's own under macOS.
The right speaker now sounds very muffled, the left is still ok.
The 2016 model sadly is a dud. Don't get me started on the keyboard...
So it's not just Adobes Software, but Apple's own under macOS.
The right speaker now sounds very muffled, the left is still ok.
The 2016 model sadly is a dud. Don't get me started on the keyboard...