After talking to Apple..don't hold your breath for any solution

[aristobrat]

Both were nice but looks like Apple is taking the stance that "nothing is wrong" and I doubt they will fix anything.

Like I mentioned in your other thread on this topic, based on how Apple's handled issues like this in the past (i.e. the iPhone 4 isn't the first time they've launched a product that's had issues that generated this much discussion), they typically won't say ANYTHING until they've isolated the problem, come up with a solution, and have that solution ready to deploy.

That, plus their employees aren't supposed to speculate. If information isn't publicly available on apple.com, then you don't discuss it with customers. So until Apple does have additional information to share publicly, the employees are going to continue to say "hold it differently".

I don't agree with how Apple does this secrecy thing. But I also wouldn't say "I doubt they will fix anything", just because they haven't said anything more in the six days that this product has been for sale.

Go in again, bring your girlfriend's current phone as well as your iP4. When they tell you all phones lose signal if you hold them in certain places, challenge the guy to replicate the issue on the other phone, and show him that, as you hold it, the signal dosen't deteriorate.

I'm pretty sure that the Apple employees know that the official company answer about the issue is stupid and wrong. So you show them the problem, then what? The only thing they can do is apologize that you're having a problem with your iPhone, and see if you want to return it. It's not like if you really really badger them, they'll give you the secret solution that they save for the customers that can physically demonstrate the problem?

 

[brentsg]

Please explain this idea some more - I'm interested. So, when my iPhone drops calls and data transfer stalls, as it does almost every time I try to use it (unless I rest it on a table), you think I'd be happy so long as the display showed five bars. Hmm. Yes maybe that would work.

Then it would be just like my 3G.

 

[bababoey14]

Go in again, bring your girlfriend's current phone as well as your iP4. When they tell you all phones lose signal if you hold them in certain places, challenge the guy to replicate the issue on the other phone, and show him that, as you hold it, the signal dosen't deteriorate.

Haha I just might do that....if for nothing else to see their reaction....but they are just poor kids working there...no real say lol

 

[Small White Car]

Dude. If you're on this site every day then you know more about what's going to happen than those Apple employees know. (Unless they're also here!) Their company has given them some lines to read so they're gonna read them and that's all they can do.

So stop calling them and then being surprised when they can't help you. They don't know. When Apple announces what they're doing, you'll find out here and then they'll find out 20 minutes later.

That's just the way it works.

 

[rwilliams]

Dude. If you're on this site every day then you know more about what's going to happen than those Apple employees know. (Unless they're also here!) Their company has given them some lines to read so they're gonna read them and that's all they can do.

So stop calling them and then being surprised when they can't help you. They don't know. When Apple announces what they're doing, you'll find out here and then they'll find out 20 minutes later.

That's just the way it works.

This basically sums it up. You're not going to get anywhere calling up Apple and complaining. The people answering the phones aren't privy to any breaking information, and even if they were, they're not going to disclose it to you over the phone. All you're doing is frustrating yourself even more, and for no good reason.

 

[Munitalp]

I think its best for you (and us) that you return your iPhone.

 

[Eric-PTEK]

Today is my first heavy use of the iPhone 4.

It sucks..plain and simple. I was in my Tuesday afternoon meeting. Everyone there with a 3gs had a good signal, I had 1 bar, but forget the bars.

I made 5 phone calls, 4 dropped calls. My wife made 4 phone calls, 4 for 4 dropped calls including one she just made.

I have a Bumper, she has a Frogz case. Some of those calls were made in the car, some sitting still.

My phone mutes or loses connection, then regains it. I was talking with 2 customers yesterday, 20-30 seconds of silence at a time and then it picks back up.

Surfing seems to be fine but Google Maps always sits and spins, no traffic info is coming down. I have to switch between Sat and non-Sat to force it to pull down info.

My 3GS never had these problems in the same exact locations and same exact usage.

Apple has a problem and I was waiting to comment until I had first hand experience, but so far it sucks.

Funny as it seems, my Exchange issues are way better today than they have been. I had it stall a few times, get a new email, get the header, click on it....loading....loading....loading....get out my iPad, poof there is the email. I was able to pull out my Macbook, boot it up and get into Outlook 2011 and let it sync, all before my iPhone 4 pulled up the email, which in the end it failed to do.

 

[Rob Mclovin]

I bet if they released a software update that makes the phone always show the maximum number of bars very few people would notice this reception issue.

That would be so much worse. I just did a speed test and held the left corner and got no signal at all, quickly let go and then the meter started going, held it agian, no service.

 

[Mr Bigs]

I bet if they released a software update that makes the phone always show the maximum number of bars very few people would notice this reception issue.

Had Apple secretly released a patch like that AT&T would be getting all the blame right now. You would see threads like "I keep dropping calls but have full signal "

 

[iP2]

Please explain this idea some more - I'm interested. So, when my iPhone drops calls and data transfer stalls, as it does almost every time I try to use it (unless I rest it on a table), you think I'd be happy so long as the display showed five bars. Hmm. Yes maybe that would work.

I believe it would work...it will allow Apple to blame AT&T (again).

 

[extenet]

You from Austin man...Hook 'Em.

I'm in Houston now but moving to DFW in a month

iPhone 4 only works for Aggies... GIG'EM!