Stop breaking Apples & AT&T's Terms and Conditions by jailbreaking your phones and you wont have these problems.
Problem Solved.
OH PLEASE!
AT&T IS THE MICROSOFT OF THE CELL PHONE INDUSTRY - they're abusive with fees, their phone support personnel are perhaps the WORST "trained" I've ever encountered and their people's self-important condescending nature makes me think they hate their customers.
I say sprint to T-Mobile! (no pun intended) All those willing should JailBreak, Unlock and run screaming to T-Mobile!!! Their people are courteous, they treat you with respect and they work WITH you to resolve problems... to say nothing of the 40 dollar a month cheaper bill (feature for feature less 3G).
AT&T is piggish and monopolist.... they ARE Microsoft... Microsoft with cell towers... EFF THEM!
And before the flames come rolling in, I have both AT&T (for work) and T-Mobile (for personal). I'd consider cutting off my peen before calling AT&T for assistance with anything.... god forbid a billing issue... T-Mobile though, I'd make that call in a heartbeat... and their people all speak ENGLISH.