Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
AirPods Pro - red exclamations?
- Thread starter jimmy_uk
- Start date
- Sort by reaction score
FWIW I called Apple. I was told to return them, which I did. I have a new pair for a couple of hours now, and I have not had the exclamation error with these.
[automerge]1572642080[/automerge]
Spoke too soon! We have red exclamation marks. I repeat, we have red ones on the new ones too!
[automerge]1572642080[/automerge]
Spoke too soon! We have red exclamation marks. I repeat, we have red ones on the new ones too!
I thought I fixed it be resetting...but it’s back. What I’ve noticed in my case, is, it seems to happen when I charge the AirPods up to 100%. Anything below that...no red bouncing blips. At 100%...and it’s random, I remove them and I get the dancing red on the left one most of the time, but a few times the right one as well.
Here is the odd thing...when it does happen...
Open the case...both green at 100%. Remove them, and again, sometimes it’s fine, sometimes random, one of them does the red blip. Drop them back in the case, close, reopen and remove, and they are both green...but the one that was dancing red just before shows at 99% while the other is at 100%...
Here is the odd thing...when it does happen...
Open the case...both green at 100%. Remove them, and again, sometimes it’s fine, sometimes random, one of them does the red blip. Drop them back in the case, close, reopen and remove, and they are both green...but the one that was dancing red just before shows at 99% while the other is at 100%...
After been on hold on the phone for half an hour waiting for Apple support and explaining myself for about 20 min they finally agreed I did everything I could possibly have done (disconnect, reset, force firmware update (non-existent), charged both pods and casing, reset my iPhone etc), and the 2 day old set AirPods pro should be replaced. Now I have to wait over the weekend for UPS to pickup the defective set, but during the day no one is home coming week, so they will leave a form with which I can go to a UPS office to send the set back to Apple. Then after they receive the defective set they will send me a new set. What they didn't tell me on the phone is that delivery will take another 2-3 weeks! I had to find out later after receiving the confirmation by email. I now wish I ordered at one of the resellers, most of them send out replacement devices directly (sometimes reserving an amount on your creditcard). I expected better service from Apple, especially as a business customer
If you're not actually experiencing a real problem, I wouldn't bother trying to exchange them (yet). This is very possibly just a visual thing. My replacement is doing the exact same thing. I am sure it'll get addressed in a firmware update. It is annoying to look at, and as has been mentioned, definitely submit a report to Apple to make sure they know.
I have the same issue, but only after reopening the case or after listening and put it back in case. My first thinking was, that the silicon isn't in the right shape or form and it pushes the AirPods a little bit back -> connection problems. Because after closing the case, the flickering was stoped. At this point, I only have a visual problem. The AirPods seems to load right and after hours of listening, I had no audio issues or flickering because of not loaded batteries of the APP.
That's interesting. I opened the case, the case and the APP are @100%. The APP symbol has one battery for both (and one for the case). I take one out of the case, the symbol splits in two battery symbols (one for left and one for right). One is loading, the other isn't. Up to here everything is fine. I put the APP back in the case and sometimes I got one battery symbol again. Sometimes, it starts flickering with two battery symbols. I might think that pushing the flickering APP back in the case is stopping the flickering. Maybe only in my imagination.
But,... I do this several times and I recognise that the battery widget don't do the flickering. If I put one APP back in the case, I think they should show one battery symbol. The issue is, the symbol splits and one start flickering red. But not in the battery widget. The widget shows in my case always one battery symbol; like it should I think. No flickering. So that brings my to the conclusion that this must be a software problem.
My replacements arrived so I tested them for 30 mins, then put them on charge to upgrade the firmware. Checked them this morning and can’t see any dancing pods. Not sure if it is a fitting or software issue for you guys
Last edited:
Ha, for me it's been the Right pod.
LOL there should be a "Left" pod vs. "Right" pod commercial like how they have it for Twix...
Even if it's not a hardware issue, I wonder how many thousands of units have been returned/exchanged because of this!
Same issue here. Started doing it the second I started using them. Returned today & they were sold out so I just ended up getting my $ back. Even if it is just a software issue (which I truly do not believe it is), I cannot in good conscious keep them. They also refused to charge past 99% which is very concerning to me. Going to wait a few months till they resolve this, because it’s honestly not acceptable for a 265$ product.
Did some further diagnosis and it appears that I get the exclamation (!) for the AirPod that was put in the case first. Insert L and then R the the L freaks out. Insert the R and then L and the R freaks out. It was difficult but I did not get the (!) when I managed to insert both at the same time ?♂️
Yes! That's exactly the behavior I've been experiencing for the last few days. It's always the Pod that goes in first. Both AirPods still work fine tough. So I really doubt that this is an hardware issue.
This happened on my AirPods 1, but with the right AirPod. It could be a Firmware issue, because when my AirPods finished updating, they stopped doing that thing
Mine do this sometimes and I have the wireless gen two version of the plain old AirPods (not pro) doesn’t seem to affect much. I always assume it‘s because I mostly just use the one at a time, rarely together.