Make sure Comcast doesn't bill you for a "support call" for their stupidity.
While there is a lot to criticize Comcast for, in the decade that I have been a customer they have never billed me for telephone support.
A.
Make sure Comcast doesn't bill you for a "support call" for their stupidity.
Make sure Comcast doesn't bill you for a "support call" for their stupidity.
For sure. But there really was a problem, which their tech fixed, it's just that he created a new one.
While there is a lot to criticize Comcast for, in the decade that I have been a customer they have never billed me for telephone support.
A.
Still. Comcast support is lacking on the phone and techs raise all sorts of problems on networks. I had a bright light tech swap the wireless link from the modem to the switch behind the router because the new modem only had one port. Then when everyone was clamoring for Internet access I caught the tech by the door and told him to go get the right modem. You cannot tell me that a simple 1 port modem is going to cut it when we had a four port gateway before.
This was in reference to a tech call out to my home. If the issue is you - if, for example, I'd messed up my network setup and their equipment was working fine - they bill you for the visit.
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I've had a tech out three times now in the last 7 months. What's consistent - and consistently annoying - is that each tech has criticised the previous tech for doing something stupid. They're not good at their jobs.
One of them was sent to replace my set-top boxes, but didn't have enough boxes on his truck to complete his day's list of box swap-outs. So he called around to see if another driver had a spare that they could bring by. Then he sat around for about an hour waiting on the box that never materialised. I got pissed off and threw him out. What's stupid is that I live about 15 minutes away from a Comcast office where he could have gone to get a replacement and be back in no time. He was just hanging out in our home, getting paid for not working.
He was happy (until I threw him out). But I wasn't and nor, I suspect, were the other customers down the job list for that day who were stuck waiting for a tech to come while he made personal phone calls from my kitchen.
I upgraded from a personaly-owned cable modem to a Comcast's latest cable modem only to discover that I can't use my Airport Extreme anymore: the light yellow light flashes continually. I'm using Comcast's wireless connection at the moment but I don't like the idee of having to use someone else's password.
Suggestions?
You need to do one of two things.... either figure out how to put the Comcast modem/router in bridge mode, or just put the Extreme in bridge mode.
You can set the Extreme to bridge mode using Airport Utility (screenshot below).
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Now I've discovered that although my MacBook Air is connected by wifi, neither my iPhone 6 nor my MacBook Pro are able to connect to the AEBS wifi network. On the MBP, I have the gray wifi icon with an exclamation (!) in it. I suspect this is because of the No DNS Servers error in Update 1?
Weselboy has it right:
To enable Bridge:
1. Go to http://10.0.0.1 in your browser
2. Logon: UserID: admin Password: password
3. Select Connect > Local IP Configuration
4. Select Bridge Mode: Enabled
5. In your System Preferences, select your previous WI-FI network name that was using the airport extreme.
This allows you to use your airport extreme. I was having problems with AirPrint, so I went back to using my airport extreme. Not sure why AirPrint and Bonjour wouldn't work with the xfinity modem.
It sounds like you are very knowledgeable on this. I unfortunately am not so I am hoping you can help me. I have just had Xfinity installed with a new modem. I previously had CenturyLink and was using my Airport Extreme with it and I am not sure exactly how it was set up. The installer set up the Comcast modem creating a new Comcast network. He indicated that he would need to bridge my existing Airport Extreme, but once he plugged it into the Airport Extreme that status light turned green so he said we would not need to do anything. When getting on my devices like my IPad I see both the Comcast network and the Airport network (which was called the same thing as my old CenturyLink network). I would prefer to go through my Airport since it is located centrally to the house rather than in the basement where my Comcast Modem is. My issue is there are times that my Airport network works fine and times it does not (speed near 0 MBPS when I check the speed). If I switch to the Comcast network, it is flying. Do you think there could be some issue with how I have the Airport set up where there is some interference at times with the Airport. I guess the primary question is how you would recommend I set up the Airport. I know it is currently is not in Bridge mode. Should I set it up in bridge mode and if so how do I do about doing it. Do I need to set up the IP address (when the Comcast installer left I made it to the screen you inserted above and when I changed the pull-down to select Bridge it said I needed to set something up)? Any Suggestions and recommendations would be greatly appreciated as I am starting to lean toward just using the Comcast network and not using the Airport at all. Thanks, DougYou need to do one of two things.... either figure out how to put the Comcast modem/router in bridge mode, or just put the Extreme in bridge mode.
You can set the Extreme to bridge mode using Airport Utility (screenshot below).
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Any Suggestions and recommendations would be greatly appreciated as I am starting to lean toward just using the Comcast network and not using the Airport at all. Thanks, Doug
What model modem/router did they give you? If it is one of the 802.11AC models on this list, I see little reason to even mess with the Airport Extreme unless you have one of the newer tower shaped 802.11AC models and want to use it for wireless Time Machine backups.
Yeah... I would just have them put their router back in non-bridge mode and sell the Extreme if you have no need for wireless backup.Thanks for the quick response. They gave me a TG1682G which is one of the ones listed on the link you sent. It is a tower model. I don't use the Airport Extreme for wireless backups. I was on the phone with Comcast for another issue so I mentioned this one and they said they would put the modem on bridge mode that would shut off its wifi. Should I just call them back and have them take it off of bridge mode and just use the Comcast wifi - is that what you would suggest? Thanks, Doug
Thanks - I really appreciate your input on this. Have a good Holiday, DougYeah... I would just have them put their router back in non-bridge mode and sell the Extreme if you have no need for wireless backup.
Thanks - I really appreciate your input on this. Have a good Holiday, Doug
The comcast modem cannot go in bridge mode because its being used to access your internet. Also keep in mind if you're getting a new cable modem from comcast, they'll be charging you a monthly fee for that. I personally own my cable modem.
If you're going to be have the comcast modem be your main router, then your airport express needs to be in bridge mode, not the comcast cable modem.
All I want is a better modem with the Airport Extreme still handling my Wi-Fi network. Sounds like I have to buy a modem to do that? Any recommendations? It's an older Mac but still runs great. It's a Mac Pro 1,1 running 10.7.5
Your modem and Mac do not have anything to do with each other. To be honest with you, I would go ahead and ditch the Comcast modem all together and go buy your own modem. It is cheaper in the long run to buy a SurfBoard SB6183 or comparable modem with your AirPort than pay $10 a month to rent a piece of junk which they usually hand out.