Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Almost decided on a matte screen because of an Idiot, er Genius...
- Thread starter majordude
- Start date
- Sort by reaction score
swingerofbirch
macrumors 68040
You have to remember that they're on the floors and often find out about product information after customers because they're not reading MacRumors live coverage of WWDC, etc. When new products come out, there is training on them; however, they might not necessarily give you time to do the training. You can learn a lot more much faster by reading the sites that cover Apple rather than looking to Apple's training materials. If the people who work there happen to be interested in Apple products, they might be up to date, but if they're not up to date, it's really not the employees' fault. With my job, I wasn't trained on a lot of subjects, and if I didn't know the information outside of the training, I wouldn't be able to help my customers. But say I were to get a job at a company whose products I know nothing about, like Bose, for example. I would only know what's in the training materials, and if they don't give you time to do the training, you don't even know that.
Of course, there's the other issue about whether the employee cares enough to find an answer they don't know. And there's the question of whether there is someone they can turn to who knows the answer . . . sometimes it comes down to the employees who know the products from outside of internal training.
Of course, there's the other issue about whether the employee cares enough to find an answer they don't know. And there's the question of whether there is someone they can turn to who knows the answer . . . sometimes it comes down to the employees who know the products from outside of internal training.
I am sorry but this story doesn't add up. I find hard to believe that consumers AND Apple employers don't know the basics of the RMBP. But what I find even more ridiculous is that all the scaling options look fantastic. Yes even the 1024x640 looks extremely sharp and crispy. I am using 1920x1200 and I seriously can not see the difference in terms of clarity and sharpness with 1440x900
Most of the employees at my local Apple Store are very knowledgeable, but there are certain ones I avoid (I'm in there a lot...) 
I was in there a few days before the rMBP was announced, and asked this guy what MBP I should consider. He told me that the MBA runs applications faster than the MBP because of the SSD. Umm...
I was in there a few days before the rMBP was announced, and asked this guy what MBP I should consider. He told me that the MBA runs applications faster than the MBP because of the SSD. Umm...
Then you need glasses.
The icons in the dock look like they are "smudged". It's like running a non-Retina app on the iPad 3. It isn't crisp and most people can tell a non-optimized app.
And if I had to look at that all day I would get the matte HD.
Which is what I think I said in the first post.
He told me that the MBA runs applications faster than the MBP because of the SSD. Umm...
This is true.
During the first week of release of the 2012 lineup I went to the closest Apple store and noticed that none of the 2012 MacBook Pros had been updates (software). I went 4 times that week and notified the Apple employees about their display models being out of date and how it made the retina MBP appear extremely sluggish. All of those employees just brushed it off. Apple hires salesman, they wouldn't care if you were a real Apple Genius.
Lol yes. Some people need to educate themselves more before they make half-assed assumptions, and claim it as fact. An SSD MBA does run applications faster than a regular MBP. But I guess he should have clarified. He should have said applications requiring read/write access run faster on a SSD MBA than a regular MBP.
Also, to the thread starter, how is the 'genius' or whatever an 'idiot' because one display Macbook is set at a different resolution? It's on display? You can play with it and change it yourself?
I'm entertained just seeing how many Apple "geniuses" who lurk in MacRumors clicking on the down arrows in many of the posts on this thread. ;-) Just the original post has -9 from malcontents who can't do anything else to feel better about themselves.
I'm sure I'm next in line, hit me with the full quiver, cupids!
I'm sure I'm next in line, hit me with the full quiver, cupids!
I think the lesson here is that a few hours judiciously researching online will generally teach you a lot more about the products you may like to purchase than asking a salesperson.
I had an experience recently when getting a "professional" to install a ducted heat-pump system. I had read the "installers manual" which I had found online and ended up teaching him a hundred things he didn't know about his own product, and he'd been doing it for years.
I had an experience recently when getting a "professional" to install a ducted heat-pump system. I had read the "installers manual" which I had found online and ended up teaching him a hundred things he didn't know about his own product, and he'd been doing it for years.
I should have clarified and added that he never said anything about the significant bump in CPU speed, upgraded RAM, etc. on the MBP vs. MBA. That's why I thought it was funny.
Maybe only to me though...
No, I'm just curious how you know that they are Apple Geniuses? And why you are claiming that they are if you don't know?
Kind of. The sales floor Macs run special images, created by Apple. That way when you open Mail, iPhoto, iTunes, etc ... the all have content in them, so you can play around with the apps.
When a sales floor Mac is rebooted, any changes made (i.e. a customer changing a display setting) are undone.
It's not the sales floor people that do these things. The computers do get restored every night, but it's the technical staff that does this, amongst other things.
Hmm, maybe it's changed. When I worked there, the OS X images that the sales machines ran were protected with software called Deep Freeze, so anytime you restarted a Mac, it reset back to the Cupertino configuration.
It wasn't uncommon as a Specialist to have to restart Macs multiple times throughout the day (to restore their config) based on what customers were doing to them -- deleting demo videos in iMovie, filling up Photo Booth with borderline inappropriate pictures, or turning on some weird accessibility option, like the high-contract screen.
The process of hooking up an external USB drive to a Mac and restoring it at night was only done when Cupertino sent down new OS X images, which was only a few times a year. It's was an extremely slow process that the Visuals team would do during their over-nighters.
Thanks for the clarification. I got my info from talking to the Apple store staff. I assumed the normal nightly restores are done automatically, but they weren't clear on this, so I didn't include it in my post. They did tell me about the overnight specialist teams that put on the images and changes them occasionally for new hardware or software. I was asking why they had the non-retina versions of Aperture and fcpx on the rMBPs.