(Black & Slate 64GB AT&T model)
So I discovered that I had quite a bit of specks of dust under my camera lens as well as about a inch long piece of fabric coiled within the camera housing. I made a genius appt yesterday and the tech replaced my equipment after bringing it in the back to examine. Mind you my phone had no physical flaws, dings dents or any other assorted "gate" issues.
I get my replacement and go about the replacement business and I look the device over and see a long maybe 1 1/2 inch silver streak above the lightning port. Like someone took a paper clip and tried to draw "~" on the phone. And the right corner of the phone feels like it's been grinded and is rough to the touch. Also the power button rattles like I have a loose Tic-tac in my phone. Once your finger is on the button there's no rattle. So it's not the typical camera noise.
I turn to the "genius" and say "Hey...I just noticed these flaws on my replacement". She takes the phone and goes "This phones are inspected and are within Apple's tolerances. I will not be replacing this phone again."
Very upsetting. She went from 0 to 60 in the aggression and hid behind that statement.
Now here's my issue with this all:
I'm aware of scuffgate. I'm also aware of the insane people who've replaced their devices 10 times for one speck that's more grey than black on their bezel. I think that's crazy too. But scratches and a rough edge on a 'new' phone? On a phone that I treated with kid gloves only to be replaced with what looks like someone elses phone who didn't give a damn.
I made another appointment today at a different location but I'm prepared to just return my phone to AT&T if they aren't willing to help me with the replacement.
Do you all think I'm overreacting? Thanks.
UPDATE:
A happy ending.
I get there and I'm told to wait. I sit for maybe 15 minutes before the worlds kindest genius comes out. He said he read my case notes and already had his manager to approve a swap. He stated that typically they are reluctant to swap for purely cosmetic reason but that "personally we want our customers to get what they paid for".
He even went as far to say "you hired me the moment you bought your phone to help".
Once he grabs the white box replacement he says "I'm going to break a rule for you. I'll open this one now before I scan it so you can look it over first." We check it out. Not a single visible defect.
We do the paperwork and shake hands. He says "find any defects affecting functionality and we can take care of you".
A+ service, Apple.
So I discovered that I had quite a bit of specks of dust under my camera lens as well as about a inch long piece of fabric coiled within the camera housing. I made a genius appt yesterday and the tech replaced my equipment after bringing it in the back to examine. Mind you my phone had no physical flaws, dings dents or any other assorted "gate" issues.
I get my replacement and go about the replacement business and I look the device over and see a long maybe 1 1/2 inch silver streak above the lightning port. Like someone took a paper clip and tried to draw "~" on the phone. And the right corner of the phone feels like it's been grinded and is rough to the touch. Also the power button rattles like I have a loose Tic-tac in my phone. Once your finger is on the button there's no rattle. So it's not the typical camera noise.
I turn to the "genius" and say "Hey...I just noticed these flaws on my replacement". She takes the phone and goes "This phones are inspected and are within Apple's tolerances. I will not be replacing this phone again."
Very upsetting. She went from 0 to 60 in the aggression and hid behind that statement.
Now here's my issue with this all:
I'm aware of scuffgate. I'm also aware of the insane people who've replaced their devices 10 times for one speck that's more grey than black on their bezel. I think that's crazy too. But scratches and a rough edge on a 'new' phone? On a phone that I treated with kid gloves only to be replaced with what looks like someone elses phone who didn't give a damn.
I made another appointment today at a different location but I'm prepared to just return my phone to AT&T if they aren't willing to help me with the replacement.
Do you all think I'm overreacting? Thanks.
UPDATE:
A happy ending.
I get there and I'm told to wait. I sit for maybe 15 minutes before the worlds kindest genius comes out. He said he read my case notes and already had his manager to approve a swap. He stated that typically they are reluctant to swap for purely cosmetic reason but that "personally we want our customers to get what they paid for".
He even went as far to say "you hired me the moment you bought your phone to help".
Once he grabs the white box replacement he says "I'm going to break a rule for you. I'll open this one now before I scan it so you can look it over first." We check it out. Not a single visible defect.
We do the paperwork and shake hands. He says "find any defects affecting functionality and we can take care of you".
A+ service, Apple.
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