Ok, so this is my first Mac. It's an entry-level 13" Macbook Pro. I love the thing to death and was incredibly excited when I got it. I have always loved iPods and my iPhone and decided to make the switch after waiting 36 hours for my iTunes library to sync. Now, my baby has suffered its fair share of bumps and bruises. It now has a small dent on the top, a bump on the right palm rest and a ever so slightly warped corner on the screen. This didn't affect the LCD or glass. Anyways, my MBP has been plagued with the stiff hinge creak since I've owned it. (I got it last September.) I wrote it off and figured I would get used to it. Then, as I began using it things began to get sluggish. Safari crashes, iTunes freezes, most games and a few third-party programs will crash unexpectedly. This isn't a random problem, it happens when I do very specific things. Typically they are graphically intensive. Now, my trackpad has decided to stop clicking. I can hear the button clicking, and the multitouch, scrolling, and tapping all work. It just won't click when I click the button. I can tap to click, but that has always been hit-or-miss. My Mac hasn't ever been near water or had anything spilled on it. It has however been in a very steamy bathroom against my will. My question to you guys is, are these problems common? I've searched and found a few of them addressed, but haven't really gotten a solution. At the moment I'm saving for an external hard drive so I can back up my info and send it to Apple. Also, I've always heard Apple has excellent customer service. But, I've also heard they will ignore some problems and right them off with their elitist attitude. Would the bumps and scratches keep them from repairing my laptop? Thanks for any and all help you can contribute. I appreciate any and all experience one my have with this situation.