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Am I eligible for $200 replacment?

macingman

macingman

macrumors 68020
Original poster
Jan 2, 2011
2,147
4
Hi.
The lock button on my iPhone 4 broke randomly. So I decided to try and repair it myself, by clearing dirt out of lock button and if that didn't work, lock button replacement (I have done repairs before so thought it wouldn't be to hard, I also had all the correct tools). However something went wrong during the repair and the screen, home AND lock buttons are broken, obviously spending money on a repair is stupid with all the new phones coming out soon so I won't do that. So my question is, will Apple replace my iPhone 4 under the $200 out of warranty policy even if I broke it while repairing it myself? The iPhone is also missing 1 or 2 screws inside of it which I didn't bother putting back in once I realised the iPhone screen was broken (Lost the screws since). So will Apple let me use the $200 replacement thing?

I tried googling and searching around here and still couldn't find a straight answer for my question. Thanks alot.:confused:
 
macingman said:
Hi.
The lock button on my iPhone 4 broke randomly. So I decided to try and repair it myself, by clearing dirt out of lock button and if that didn't work, lock button replacement (I have done repairs before so thought it wouldn't be to hard, I also had all the correct tools). However something went wrong during the repair and the screen, home AND lock buttons are broken, obviously spending money on a repair is stupid with all the new phones coming out soon so I won't do that. So my question is, will Apple replace my iPhone 4 under the $200 out of warranty policy even if I broke it while repairing it myself? The iPhone is also missing 1 or 2 screws inside of it which I didn't bother putting back in once I realised the iPhone screen was broken (Lost the screws since). So will Apple let me use the $200 replacement thing?

I tried googling and searching around here and still couldn't find a straight answer for my question. Thanks alot.:confused:
Click to expand...

/thread
 
macingman said:
How? All I want to know is whether or not Apple will give me a refurb for $200 in my situation.
Click to expand...

I bolded the portion of your question that makes this thread not needed.

Short answer - no

Long answer - no, they won't.
 
Technically you are not eligible. Still, take it to the store and explain the situation. I wouldn't be surpassed if they allow the $200 repair.

BTW - Apple's issue is that people will try take advantage of a refurb policy to get a 'new' iP4 to sell right before the iP5 launch.
 
err404 said:
Technically you are not eligible. Still, take it to the store and explain the situation. I wouldn't be surpassed if they allow the $200 repair.

BTW - Apple's issue is that people will try take advantage of a refurb policy to get a 'new' iP4 to sell right before the iP5 launch.
Click to expand...

Apple's issue is that they don't want to offer a replacement, for any price, due to the customer trying to fix it themselves, and clearly making it worse.
 
Ah dam* it. Guess it's android for me. Really disappointed in Apple this time 'round.
 
UngratefulNinja said:
Disappointed in apple?! :confused:
Click to expand...
Mostly disappointed in myself for trying to do the repair myself and failing. Disappointed in Apple a bit because I've become accustomed to them helping me out when I get into a sticky situation like this.
SDub90 said:
Did you bring it to the apple store? They're usually willing to help you out if you're honest about what happened.
Click to expand...

I'll take it in when I get the chance, there are only 3 stores in my city so it is hard to get an appointment.
 
macingman said:
Mostly disappointed in myself for trying to do the repair myself and failing. Disappointed in Apple a bit because I've become accustomed to them helping me out when I get into a sticky situation like this.


I'll take it in when I get the chance, there are only 3 stores in my city so it is hard to get an appointment.
Click to expand...

seriously? theres only one in my state.. and they're pretty easy to make the appointment


you do not deserve a replacement phone, even at the $200 cost
 
macingman said:
Ah dam* it. Guess it's android for me. Really disappointed in Apple this time 'round.
Click to expand...

You tried to repair it and made it worse and it is Apple's fault? If you had taken it in before you tried to repair it you would have gotten the $200 replacement or maybe even a free replacement if you got a nice genius.
 
macingman said:
Mostly disappointed in myself for trying to do the repair myself and failing. Disappointed in Apple a bit because I've become accustomed to them helping me out when I get into a sticky situation like this.


I'll take it in when I get the chance, there are only 3 stores in my city so it is hard to get an appointment.
Click to expand...

Like you breaking a phone and expecting a replacement for it? I've always had stellar CS from Apple, except when the problem is actually caused by me, which is understandable.
 
Interstella5555 said:
Like you breaking a phone and expecting a replacement for it? I've always had stellar CS from Apple, except when the problem is actually caused by me, which is understandable.
Click to expand...

Dell helped me out when I fried my GPU from overclocking on my Alienware.

*I am starting to sound like a troll, so I better stop*. Thanks for your help everyone.
 
macingman said:
Disappointed in Apple a bit because I've become accustomed to them helping me out when I get into a sticky situation like this.
Click to expand...

Funny how you're disappointed in them when you haven't bothered trying them yet... especially when, if you had gone there in the first place, you wouldn't be in the spot you're in now.
 
What's going on here? This would be considered an out of warranty replacement.

You voided your warranty, so your device is out of warranty. Go get it replaced, damn.
 
Givmeabrek said:
You didn't even read the statement. The warranty is void. Therefore it will be $200. Simple.
Click to expand...

Don't worry, iFiend just thinks he's really cool for using one word statements.

----------
thespazz said:
What's going on here? This would be considered an out of warranty replacement.

You voided your warranty, so your device is out of warranty. Go get it replaced, damn.
Click to expand...

This seems to make the most sense to me. People get their iPhones replaced when they drop them for 200 dollars.
 
A big thanks to the people which were mature enough to actually give me an honest answer and help me out. I am going into the store on Sunday and will post here how it goes.

I have done some research and the only thing that can void an out of warranty replacement is if the phone is in several pieces, my phone is in one piece aside from 2 screws so I should be fine. I hope I am because I really want my iPhone 4 to last me all the way until the iPhone 6 at least.
 
^^
Not sure why it took so long for the simple answer to your question. If you were asking for warranty service, well that would be a different story. But you broke the phone and just want a replacement and an out of warranty replacement is offered for $200--pretty simple answer and I'm glad you finally got it. :)
 
Krandor said:
You tried to repair it and made it worse and it is Apple's fault? .
Click to expand...

No where did I say it was Apple's fault. I was just confirming whether or not I was eligible for a $200 replacement, which I am. The screen probably isn't even broken, it's probably a loss connector but I don't want to touch it any more.
 
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