AMAZING apple support for once

Discussion in 'iPhone' started by thadoggfather, Apr 24, 2011.

  1. thadoggfather, Apr 24, 2011
    Last edited: Apr 24, 2011

    thadoggfather macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #1
    Called apple care, have 60 days left on my launch day purchased iPhone 4.

    1st swap (a few months ago) - home button stopped working
    2nd - stock apps were unstable, even stock software
    3rd - horizontal line banding that made my screen look like interlaced poo
    4th - DOA out of box
    5th- fine until home button stopped working again..

    I called them, they had a supervisor come talk to me, got a call back number, asked if I could be comp'ed in some way a la 32gb or even just a warranty extension as i have doubts about the next one lasting long.

    she's hooking me up with a 32gb, the preferred option. might buy apple care now just to lock this puppy down. But we'll see. might be tempted into iPhone 5.

    ANYWAYS so excited for my first 32gb iphone! I had the 16GB 3G and 16GB 3GS and 4 (and 8GB with original first gen, dunno how I survived) so phew.

    That means a lot more music on the go.

    and the phone will be new, she said a few in my history were refurbished.

    A+ apple experience. When you deal with the phone support, it's excellent. it's the retail support and experience that I question these days.
     
  2. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #2
    Apples customer service in retail locations has been amazing for me. If over the phone customer service is even better then I can't wait to find out! :D
     
  3. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #3
    What do you mean for once?

    You got five phones replaced.
     
  4. JASApplications macrumors 65816

    Joined:
    Nov 24, 2010
    Location:
    Scarborough, United Kingdom
    #4
    I've always had good experiences with Apple Support :)
     
  5. Tharian macrumors regular

    Joined:
    Apr 24, 2009
    #5
    So true. Good for you, OP.

    -d
     
  6. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #6
    so replacing your phone with a new one FIVE TIMES isn't good enough for you, its only "good for once" when they switch it out for the more expensive model for free?
     
  7. thadoggfather thread starter macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #7
    When the device stops working after not much time as it should, it gets annoying.
     
  8. Hans Brix macrumors 6502

    Joined:
    Jun 19, 2010
    #8
    Congrats. Good to see you received good support. We didn't experience any issues getting my wife's iPhone 4 replaced either.
     
  9. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #9
    I don't disagree with that...but I don't see how the phone not working means the customer service is bad...it sounds like they've been very accommodating to you
     
  10. MarcBook macrumors 6502a

    MarcBook

    Joined:
    Jul 13, 2008
    Location:
    Jersey, Channel Islands
    #10
    Sounds like you had a great experience! I also had a pretty good one recently when Apple gave be a brand-new replacement iPhone 4 after mine was having problems communicating with my network. Honestly, it was due to me being too rough with the thing (even though it was in a case). I'm now babying my new one, without a case, but with protectors on both sheets of glass. Not a scratch in sight.
     
  11. EddyP macrumors 6502

    Joined:
    Feb 12, 2010
    #11
    :D
    No crap. I guess he didn't get a BJ with the others. ;)
     
  12. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #12
    Why didn't you ask to see if they'd give you a white one?! We all know they are on the horizon anyways ;):D
     
  13. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #13
    It's a damn shame you can't actually do this :(
     
  14. Collin789 macrumors regular

    Collin789

    Joined:
    Mar 29, 2011
    Location:
    Greensboro, NC
    #14
    So what does getting a 32 GB have to do with anything?
     
  15. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #15
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

    I've ALWAYS received incredible service from Apple.
     
  16. milani macrumors 68000

    milani

    Joined:
    Aug 8, 2008
    #16
    This. Also what do you mean native apps became unstable, OP. Sounds fishy... Either way, enjoy your 32GB iPhone.
     
  17. vincenz macrumors 601

    vincenz

    Joined:
    Oct 20, 2008
    #17
    Nothing, it's just a bonus. Sounds like some people are a tad jealous if anything.
     
  18. Collin789 macrumors regular

    Collin789

    Joined:
    Mar 29, 2011
    Location:
    Greensboro, NC
    #18
    So did they give it to him just to make him happy or what?
     
  19. vincenz macrumors 601

    vincenz

    Joined:
    Oct 20, 2008
    #19
    Yes, pretty much-- for having to deal with 4 replacement phones.
     

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