I've only had one or two bad issues since I began using Amazon more and more in 2009. They once credited me the purchase price and told me to keep the stuff because it was very late. I was a Prime customer then and I had ordered before Christmas, way before their deadlines and it barely got here the day before Christmas eve.I didn't start a ticket, but the shipping feedback link I used was tied to a particular order. I'll try the Bezos thing next time, if there is a next time. I've really had only a handful of bad packaging issues.
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46 states. California is an exemption.I do not want to derail this thread, but HEB now delivers in my area (not sure about others), and it is great. They have people that go into the store and hand select your items. I plan to keep using this until Amazon Fresh is near me.