I read this thread when it first appeared several weeks ago, little thinking it had anything to do with me, as I have never had to request an Amazon refund for anything.
Since then, I ordered a set of Thinksound Rain earphones from an Amazon approved buyer. Three weeks later there was still no sign of the in ear headphones; cue, an email from me alerting them to the delay and asking when I might expect delivery. The seller asked me to wait until the following week-end, which I did. By the "following week-end" Amazon had asked me to rate the transaction (I held off doing so until I notified the seller), and my credit card statement informed me that a debit to the seller for the stipulated amount had been paid. Further emails ensued as the in ear ThinkSound headphones still had not arrived. I was offered the option of a re-order or a refund, selected a re-order to be subsequently informed that the item was no longer in stock. Finally, I was informed that a refund was being put in train.
I have no complaints as I've been informed that I am to receive a refund, but the whole episode was a little frustrating; throughout, Amazon were excellent. I'm not quite sure how to rate the seller, though........
Cheers