Update. Just went to apple store. The manager told me they don't know what the status is or where my laptop is. She said that she has sent some emails to apple to try and find out where it's at or a tracking number. This is 2 weeks after I dropped it off or 10 business days. Apples customer service blows.
I know a few of you fanboys will blindy argue this and while I know an experience like my will wake you up I hope you never have this happen to you.
Apple has been getting really cocky lately and I hope some companies humble it! This is coming from an ex-fanboy who preordered the iPhone, has the iPad, airport, MacBook Pro.
I feel for you, but, for every story like yours there's at least one or more that are at the opposite end of the spectrum as far as Apple Support and their level of service. Since your MBP was a CTO, I'm sure that complicates the replacement process, but hang in there!
Did you try the advice in my earlier message:
Try calling Apple at the 1-800-275-2273 (U.S.) and asking for Customer Relations, tell them your tale and see if they can give you a better answer, or maybe do something to make it right.