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"An error occurred loading this content" apple tv 2

the update seems to be working for me too, not only that, but streaming other media seems quicker! :)
 
Now I'm torn. My old library is backed up on an external hard drive and I'm tempted to replace the new library with the backup since it has my playlists, ratings, etc. But the new library took me all weekend just to get installed (although I'm still without the playlists, etc). Do you think the new iTunes build really fixes the issue and I can restore the old library?
 
I've been having a nightmare with my apple tv 2 and my 2011 macbook pro. Intermitantly music, photos, and movie libraries will dissapear. Closing and re-opening itunes does nothing. I hope the new itunes update today will help.
 
crusher372 said:
Spoke to soon again. Same issue. No content available. Omg I am so hacked right now.
Click to expand...

OMG I spoke too soon too. Was working, now I'm right back where I started. This is incredibly frustrating. I switched from a pc to a mac to avoid these kinds of problems. Ironically, it's my old pc that is working fine on the ATV and the brand new MBP can't seem to get it to work. Ugh.
 
Very frustrating for sure, I was hoping it would be addressed by Apple by now, maybe we are just holding the remote wrong, its not actually a problem:D.
 
Don't know if this means much, but I kept trying to play this movie with the Apple TV turned on. I tried from the Apple TV and from the Mac, and neither worked. But I tried from the Mac while the Apple TV was off and it worked. Not sure if it was a fluke or not.
 
Found this post by earlgreyson on the Apple Support Discussions, seems to work for me so far:

I, too, am experiencing this problem. I've narrowed it down a bit. When iTunes starts with any sort of sharing enabled it opens IPv4 and IPv6 TCP sockets to listen for connections. About 7-9 seconds after starting the IPv4 socket gets closed for whatever reason.

I really hope Apple gets around to fixing it soon. In the meantime I've found a workaround. Unfortunately you have to do it every time you restart iTunes.

1) Disable sharing (iTunes -> Preferences -> Sharing)
2) Disable Home Sharing (Advanced -> Turn Off Home Sharing)
3) Re-enable Sharing and/or Home Sharing.

This seems to work for me as long as I keep iTunes running. After you turn off sharing (steps 1 & 2) it closes the sockets. When you re-enable it in step 3 they open back up and stay open as you'd expect.

You can watch all this happening by opening Terminal.app and running the following:
while true; do clear && lsof -i -n -P | egrep '^iTunes|^COMMAND' && sleep 1; done

I tried dtrussing iTunes while it was creating and tearing down sockets, but there were no obvious errors. Really frustrating.
Click to expand...
 
Thanks for the tip - seemed to work after not being able to push to two different ATV's. I was watching the listening ports this weekend from a different problem where I could not get my new mbp to let another computer home share - and the ports were opening up and then closing down - thought I was crazy.

Apple needs to put out one of their just after something is released fix packs - like all of the display/etc fixes from the last few pieces of hardware.
 
Any new news or luck for anyone. The above trick hasn't worked for me and I am growing so tired at this point. 3 hours on he phone with apple was usueless.
 
I deleted the iTunes Music Library.xml file (iTunes will rebuild it). Then I log out of home sharing, and then log back in. This does the trick for me until I quit iTunes, at which point I need to re-log into home sharing.

Wonder if there's any possibility that the iOS update fixes this...doubtful.
 
Same problem on my 17" Quad. Really a bummer since me and my wife watch so much content on the Apple TV. I thought I was going nuts until looking in to the forums. My PC Tower is streaming just fine, but I have two G1 Apple TVs and I cant stream from the MBP to either one of them. I must have reconnected and connected 50 times.

Whats even more bizarre...one out of every 100 times it just starts WORKING. Then I'll watch an episode of a TV show, and after that episode it quits. Gives the "Cannot connect to this iTunes library. Check Network Config" garbage error. IP Stack on both is fine, and the Apple TV can get Youtube and iTunes store content with no problem.

Clearly some kind of OS Build issue.

For fun I dumped iTunes and chased down the extension in Core Services, etc and then did a complete iTunes reinstall. No Go.

Tried killing the .xml file and rebuilding the library. No Go.

I was sure that the update today was specifically to address the problem. Nope. I can't believe we haven't heard anything from Apple on this one. This had to have been passed to support engineers by Feb 25-26 so there has to be a major patch coming for this.

WIERD :confused:
 
No kidding. I was so excited to see the itunes update so quick, I just knew it was to fix our problem. Nope. Good stinking grief. 3 weeks now with no movies. My kids may burn the house down soon. We are downloading new movies every Tues and can't watch a single one. :mad::mad::mad::mad:
 
Still no help. The error message is a little different but still the same problem. I don't know what else to do other than keep calling Apple. I have 14 grand in equipment that is being rendered useless by this. Good grief we just need a simpple software patch or something.
 
MrFlynn said:
Same problem on my 17" Quad. Really a bummer since me and my wife watch so much content on the Apple TV. I thought I was going nuts until looking in to the forums. My PC Tower is streaming just fine, but I have two G1 Apple TVs and I cant stream from the MBP to either one of them. I must have reconnected and connected 50 times.

Whats even more bizarre...one out of every 100 times it just starts WORKING. Then I'll watch an episode of a TV show, and after that episode it quits. Gives the "Cannot connect to this iTunes library. Check Network Config" garbage error. IP Stack on both is fine, and the Apple TV can get Youtube and iTunes store content with no problem.

Clearly some kind of OS Build issue.

For fun I dumped iTunes and chased down the extension in Core Services, etc and then did a complete iTunes reinstall. No Go.

Tried killing the .xml file and rebuilding the library. No Go.

I was sure that the update today was specifically to address the problem. Nope. I can't believe we haven't heard anything from Apple on this one. This had to have been passed to support engineers by Feb 25-26 so there has to be a major patch coming for this.

WIERD :confused:
Click to expand...

I don't have a newer MacBook, but have the same issue with the ATV2 and feel your frustration. There are countless threads in various places about this issue full of dozens of tips on how to fix it. But none of them ever stick. And as you said, the most frustrating part is how random it is. I won't have access to my library for days, then all the sudden it will work for a day only to crap out again right in the middle of watching something.

The other frustrating things are that (a) everything else with the ATV2 works fine, and (b) for the first month or so I had it, it worked perfectly. One day it just stopped reading the library properly. I have tried dozens of fixes with my computer, router, the ATV2. I went as far as to do a fresh system install on my machine. Some fixes temporarily help, then just stop working. I have never been so frustrated with an Apple product.

The last iTunes update didn't do a thing to help. I am hoping myabe the new one plus the ATV update will help.
 
Have had my atv2 for about a month, and never had this problem as I never switch off my mac. Decided to switch it off last night and today am getting the error message. WTF really apple? These are the kind of problems that made me switch from pc to mac. I feel sorry for the non-techies getting this error message which basically renders the atv useless.

Guess once I get it working again I will leave my mac running until they solve the problem
 
I'm also having this problem with my ATV2. I have rented two movies on separate iTunes accounts and both of them come up with the "An error has occurred loading this content" message. I've rented films since on both accounts which have worked no problem at all but the two still display the error every time I try to play them. Really not cool, especially as the films are £3.49 each.
 
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