I've had an iPhone since the 3G came out quite a few years ago. Never had any problems with dropping them and having them break, until today. I was leaving work and my 6 Plus slipped right out of my hand onto the pavement. Even worse, it was a downward slope. As soon as it hit the ground the case flew off and the iPhone went sliding down the pavement face down. I knew before I picked it up that it wouldn't be good. I have Verizon and we use the Asurion insurance plan. I think it's crazy that you pay for something every month, and then when you finally need to use it, it still costs you $200. At least they do next day shipping. I just wanted to see if anyone else here has gotten a replacement from Asurion and how the quality was? I know they're refurbished, so I'm kind of worried.
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And I Thought Bending Would Be My Biggest Issue
- Thread starter cagcody
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The case you were using must be pretty useless if it came off that easily during a drop.
I can only speak for Asurion in regards to Sprint, but with Sprint iPhones they use non-Apple parts. There has been at least one or two people here who posted their complaints about being denied service at Apple for having non-Apple parts after an Asurion replacement.
That aside, I have had two phones replaced under Asurion and even though they were refurbs they turned out to be better than the originals. However, they were both WinMo phones.
All in all, I wouldn't let it bug me unless there was some real glaringly obvious defect.
That aside, I have had two phones replaced under Asurion and even though they were refurbs they turned out to be better than the originals. However, they were both WinMo phones.
All in all, I wouldn't let it bug me unless there was some real glaringly obvious defect.
This. Go to the apple store, get it fixed, move on with your life
There's no point in banging your head with the Asurian. A lot of my friends who use Verizon and have had insurance plans have complained regarding the refurbished phones that they provide. A friend of mine had her phone replaced twice. One of the phones kept on restarting again and again while the other one seemed as if it had been damaged by water. So, its' not worth at all I guess!
Have you looked at the image he posted? The screen destroyed. Likely more damage than just the screen.
Thirded. Also, next time you get an iPhone, check your homeowner's/renters policy to see if they cover theft of electronic devices. If they do, then next time don't get Asurion. In most cases it's a ripoff, and if you use them, your warranty is pretty much voided with Apple, and they will never touch your phone again.
If you want accidental damage coverage, AppleCare+ is always the better bet. Combined with a good home/renter's policy (which might even cost not much more than Asurion per month, and cover a lot more than just your phone), you'll be more than covered.
My Asurion replacement was terrible. Screen creaked, time was always off and changing by itself, and the wifi would not connect.
Yes ^
Mine looked just the same after a drop, and Apple replaced the screen for $129 plus tax in 30 minutes. I would try Apple with Asurion as a back up.
Wow! $200? My 6+ fell out my hand while reach for it in my cycling jersey pocket. And I have a Zagg Hdx screen protector and Spigen tough armor case.
And the tiny stones imbedded in the ruff pavement, hit the phone screen right where the screen protector doesn't cover and crack the screen pretty good. Paid $79 to replace with apple care+.
Kind of like your deductible on your car/homeowners insurance? Or your co-pay on your health insurance?
Yeah, AC+ is simply just an extension of the warranty with some additional perks (ADH instances). But it's not insurance. That's why some earlier posts suggested homeowner/rental policys and the like.
I'm on Sprint, but I also pay for TEP (Total Equipment Protection) which is through Asurion. And TEP covers loss/theft.
Good to know! Is the price reasonable for the insurance? I know T-Mobile offers premium handset protection covering loss, theft, accidental damage, and mechanical or electrical breakdown for $8/month + deductible.
My wife and I are paying $13 per month per handset.
I don't necessarily care to throw away over $260 a year, but AC+ was not affordable at the time we got our new phones (and we were already paying TEP for our iPhone 5's) so I just continued TEP.
If I ever need a replacement or repair I'll probably just see Apple first. With or without AC+ there is still the standard one year warranty coverage. And I'd rather pay an OoW price and get a genuine Apple refurb versus an Asurion refurb.
That makes sense. I don't live in a large city, but I can see why you would want insurance for theft protection.
For me, I think AppleCare+ is a decent value.
It's $99 up-front for two-years of coverage (i.e. no monthly payments), and the deductible is $79. It also gives you Advance Replacement (I think that's what it's called), which is if you want to handle the repair through FedEx (instead of going to an Apple Store), they'll ship you your replacement before they receive your broken unit back.
The limitations are that it only covers 2 uses during the two-years, and it doesn't cover theft/loss.
The replacement came today. Besides this drop, I kept my phone in great condition. Always kept a screen protector on it because I hated scratches. The body of the replacement looks great, but there were a few light scratches on the screen. While it annoys me, it's nothing that I would make a big fuss about to get another because more than likely it will be the same or worse. Plus, I upgrade yearly, so we only have a few more months until the next phone comes out.
Right after I did the claim I thought about Apple and looked up the price. There's not an Apple Store directly near me, so I don't really have the convenience of dropping by the store and having them change it out. I thought that maybe they could send a replacement and then I could send mine back, but it didn't. (I'm assuming because I don't have AppleCare+?) Also, the body suffered considerable damage as well, so I would've been stuck with that since they would just replace the screen.
The screen protector wasn't glass. That's what I usually keep on mine, though. I got a tempered glass privacy screen from Amazon to replace the old one and when I pulled the film away from the glass, a lot of the adhesive had stuck to the protector instead of coming off. So I had to send it back and reorder, and I just threw on a regular one until I got another in. Didn't do much good though. But I really don't know if that would have even saved it considering how it came out of the case and hit the pavement pretty hard. I had an iFrogz case on it, but it really didn't do much at all to even keep the phone in the case. (For reference: http://www.ifrogz.com/cases/apple-iphone-6-plus/cache-case-cover/9269)
All in all though, I'm out $200, but I did get a replacement in less than 24 hours and I'm back up and running. This whole situation does make me rethink the whole insurance coverage thing and what the best route is.
Right after I did the claim I thought about Apple and looked up the price. There's not an Apple Store directly near me, so I don't really have the convenience of dropping by the store and having them change it out. I thought that maybe they could send a replacement and then I could send mine back, but it didn't. (I'm assuming because I don't have AppleCare+?) Also, the body suffered considerable damage as well, so I would've been stuck with that since they would just replace the screen.
The screen protector wasn't glass. That's what I usually keep on mine, though. I got a tempered glass privacy screen from Amazon to replace the old one and when I pulled the film away from the glass, a lot of the adhesive had stuck to the protector instead of coming off. So I had to send it back and reorder, and I just threw on a regular one until I got another in. Didn't do much good though. But I really don't know if that would have even saved it considering how it came out of the case and hit the pavement pretty hard. I had an iFrogz case on it, but it really didn't do much at all to even keep the phone in the case. (For reference: http://www.ifrogz.com/cases/apple-iphone-6-plus/cache-case-cover/9269)
All in all though, I'm out $200, but I did get a replacement in less than 24 hours and I'm back up and running. This whole situation does make me rethink the whole insurance coverage thing and what the best route is.
The best insurance In my opinion is no insurance. I use an American Express for all my iPhone and iPad purchases that gives 90 days of accidental damage and theft protection and adds a year to the Apple warranty. I calculate that I have saved a lot since my first iPhone by not purchasing insurance. I have used tha American Express warranty twice in the last 7 years and paid for one screen replacement. I know this idea doesn't work for everyone, but works well for my family.