Customer satisfaction surveys are not about build quality.
Of course build quality figures into these survey reports. You think people praise their Macs even though they're falling apart? Um, no. If a significant number of Mac owners had the same problems you've had, the survey results would reflect it.
I don't think Macs are "a league of their own".
With a MBP-price-equivalent HP EliteBook sitting in front of me right now, I beg to differ. This thing is a joke compared head to head with a MBP. Fortunately it's running again, after an IT person tore it apart and added some thermal paste to the processor to keep it from shutting down spontaneously (it's only a few months old).
I spent some time with a brother-in-law's newish HP touch-enabled laptop a couple of days ago. Complete junk, despite the fact he paid very close to a 13" MBP price for it. Cheap plastic shell, shoddy controls, trackpad buttons so deeply recessed in the case you could barely manage to click them (I see HP has gone with the Apple-esque buttonless trackpad in the newest model revision) - it looked and felt like something you would buy at ToysRUs. And the touch functionality was laughable, though I tried to act mildly impressed to spare his feelings. Perhaps you need to spend some time in the PC world for a little perspective. PC makers are forced to build complete junk just to stay price competitive with the competition. It's a sad state of affairs on that side of the aisle.
But if
you don't think Macs are in a league of their own, perhaps you shouldn't be paying the premium to get them?
With the quality issues, I'm not an exception.
The survey numbers say differently. The data refutes your argument. Heck, my own personal experience refutes your argument. I have 3 iMacs in my house and a MacBook. I've had a
single problem with
one of the iMacs where the fan sometimes (like once every 3 weeks or so) goes into overdrive when waking from sleep and requires a reboot to kill it. That's the only problem I've had with these 4 machines.
Oh, wait, my MacBook did have one of the bad-batch batteries and started to refuse to take a charge. The folks at the Apple Store gave me a new battery and I was on my way.
So 4 machines and 2 minor problems in 4 years. Seems pretty stellar to me.