My experience with that lady's changes are the following... You can never get a booking at a genius bar for warranty work. Even AppleCare couldn't manage it. So how did I get my laptop repaired? Apple told me to find an Apple approved company and have them do the work, or just turn up in store and wait around for an hour or so, as someone might be able to see me? They will even txt you when they decide they can be bothered, but you essentially have to spend your day in a shopping mall waiting for the txt. Luckily we have a business account and we buy a lot of macs, so after asking to speak to management I was seen within minutes, unlike the rest of Apple's poor customers who were put in the twilight zone of maybe getting a txt and they should just kinda hand around waiting. Absolute bull, I told the manager they were more like Dixons these days and their customer support insulting. This lady took something that worked and broke it, and broke it badly. Obviously changing all the shops into little more than coffee shops will only increase this nonsense.