And when she was hired all she really had to do was focus on opening a **** ton of new stores. There are people that don’t have access to support. Instead support quality decreased!
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Angela Ahrendts Officially Leaving Apple Today
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And when she was hired all she really had to do was focus on opening a **** ton of new stores. There are people that don’t have access to support. Instead support quality decreased!
Bye bye. Now someone please fix Apple Retail.
Great, less pressure to pretend to be a fashion company.
Sometimes, the CEO can appoint a person to a position that ends up not being a good fit, even if they seem like the right choice at first.
I'm trying to think of another instance this happened at Apple, but drawing a blank at the moment.
I'm trying to think of another instance this happened at Apple, but drawing a blank at the moment.
Thats why its called a RUMOR. Jeff Williams will most likely succeed cook, he's being bred for that and has some major responsibility at Apple now.
I’m not sure why. I think the experience at Apple retail stores has degraded significantly over her leadership. When my local Apple store opened in 2002 I loved to go there. It was an interactive experience and getting service / support was head and shoulders above what it has become. It is very unfortunate and I hope new leadership will return Apple retail to what it once was - enjoyable.
I hate the Genius “Groves”. It’s awful being told to wait in a fairly non descript area and watch the employees marching around aimlessly calling out names. Everyone longingly eyeing the employees going that it is their name that will be called.
Much preferred the Genius Bar. The screens scrolling appointments and names and also a clear location to aim for when you had an appointment.
Much preferred the Genius Bar. The screens scrolling appointments and names and also a clear location to aim for when you had an appointment.
Bye! She ruined the store-side customer experience. Horrible hiring decision, wasn’t she previously in fashion? LOL.
Apple Store has certainly not improved under her guidance. It's actually a pretty awful experience now, I dread going there.
Genius Groves?????? In my opinion, she ruined the Genius Bar. Appointments mean nothing. Walk-ins get the same priority. Used to be that you made the appointment and they were ready for you at the assigned time. Buh Bye.
5 years and what did she do?
Genius Bar to Genius “Grove” ooooh - how edgy, removing the name “bar” as if that draws back to liquor or shady establishments.
Removed many third-party accessories (a reason people came into the Apple store - to shop their wall of products)
And introduced meaningless classes and artist lesson group things which almost no one uses or finds useful - except for older people, which Apple shouldn’t be targeting as their primary customer anyway.
She was awful for the company. Changed nothing. Store experience actually worsened.
Lesson: don’t hire fashion brand CEO’s as tech brand customer service people. Anyone with common sense could see what an awful pairing it would be. LOL
Genius Bar to Genius “Grove” ooooh - how edgy, removing the name “bar” as if that draws back to liquor or shady establishments.
Removed many third-party accessories (a reason people came into the Apple store - to shop their wall of products)
And introduced meaningless classes and artist lesson group things which almost no one uses or finds useful - except for older people, which Apple shouldn’t be targeting as their primary customer anyway.
She was awful for the company. Changed nothing. Store experience actually worsened.
Lesson: don’t hire fashion brand CEO’s as tech brand customer service people. Anyone with common sense could see what an awful pairing it would be. LOL
The ideas she introduced would have been amazing if Apple also quadrupled the number of stores that they currently have. The high end stuff just doesn't work for crowded spaces.
Good points. The customer service side of stores really did take a huge drop. She tried to implement classes and other things that weren’t needed or shouldn’t have been the focus. Complete disaster.
Nah I hate lines. Bathrooms I agree. But checkout I wish all stores went this route.
AMEN. talk about emperors new clothes..
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Bye, Angela. Thanks for transforming the store into a gelato parlor out of The Stepford Wives, hiring your workforce from Target, and those adorable little trees crying out for help everywhere.
I, for one, will really miss her incredibly dry Keynote delivery. Where will they ever find somebody so—wait, just slap a wig on Cook and it'll be business as usual!
![Tim Cook With Wig to Replace Angela.gif]( "Tim Cook With Wig to Replace Angela.gif")
Exactly my issue with the Apple Store now. It's just a big cluster-f of IT support sucking up 99% of the floor employees when your appointment was to just pick up the new iPhone. My 5 minute in-n-out experience went to 45+ minutes on week days at my local Apple Store. It's just not a fun experience or one I look forward to like I used to. In the good will of wanting to help every customer with everything, they turned their store into an unfocused traffic jam of off the street loiterers checking facebook, grandparents backing up their devices, and people who are just looking to get assistance in purchasing the next iThing. /rant
I think many seem to forget this one fact, Apple was never in the business to give away anything. Steve Jobs sold stuff and never gave away a thing.
The issue for all businesses is to maximize profits and I would place money the Apple Stores under her leadership did not live up to the expectations of the top brass. In the end it comes down to $$$ and year over year sales and growth.
Personally I like the atmosphere of the stores and it seems like when I stop to buy or have something fixed so do a whole lot of people. Contrast and Apple to a Microsoft Store in the same location and one will hear crickets at the MS one.
BTW I would not be surprised to see an announcement this year of the "strategic" closing of multiple Apple Stores. It's just part of our business culture.
The issue for all businesses is to maximize profits and I would place money the Apple Stores under her leadership did not live up to the expectations of the top brass. In the end it comes down to $$$ and year over year sales and growth.
Personally I like the atmosphere of the stores and it seems like when I stop to buy or have something fixed so do a whole lot of people. Contrast and Apple to a Microsoft Store in the same location and one will hear crickets at the MS one.
BTW I would not be surprised to see an announcement this year of the "strategic" closing of multiple Apple Stores. It's just part of our business culture.
I wait with patience to see an announcement that Jony Ive is leaving.
I thought she was okay. I don't like how obsessed she was with turning Apple into a top luxury brand (at least I think she was a driving force behind that?). I'm fine with Apple being a premium brand, but it shouldn't be out of reach for 90% of people or whatever. She did a lot to improve the retail experience. I know a guy who worked for Apple during the John Browett era and said it was miserable. What a bad hire that was. I think a good successor would be someone who is a blend of Ron Johnson and Angela Ahrendts, with a small twist of their own uniqueness thrown into the mix. Hopefully this person would want to make Apple technology more accessible to the masses and have a healthy respect for the Mac.