Annoyed with Apple.. again

[ddoolin0]

The above is simply wrong and speaks to an utter lack of knowledge of the relevant law.

Educate me, then, instead of simply pointing out what is wrong. I would like to know what the law is. Not saying you're wrong -- not at all. In fact, you're probably not. Just curious where I can see the law governing this.

A woman can be granted millions of dollars against McDonalds (or whatever the amount) for spilling coffee on herself, yet an Apple customer can't ask to be treated like others? It leaves me skeptical of the legal system, if so.

 

[Naimfan]

Where would I send the tuition bill?

A woman can be granted millions of dollars against McDonalds (or whatever the amount) for spilling coffee on herself, yet an Apple customer can't ask to be treated like others? It leaves me skeptical of the legal system, if so.

You might perhaps learn the facts of the case you reference before dismissing it so blithely. Ask yourself how you would like to have third degree burns over something like 20% of your body, including your most sensitive parts. Apple is under no legal requirement to replace the machine in question with a new one. That they chose to do so (finally) is a business, not a legal, decision.

 

[ddoolin0]

Where would I send the tuition bill?

Ok...great response. I was being serious, though.

 

[Naimfan]

Ok...great response. I was being serious, though.

So was I.

Go to law school and you'll be taught the rudiments of contracts. You can then take a course on the Uniform Commercial Code, and perhaps on secured transactions and, depending on payment method, commercial paper.

You can also read Apple's warranty and note that Apple reserves the right to repair or replace, at its sole discretion, a defective product.

 

[ddoolin0]

So was I.

Go to law school and you'll be taught the rudiments of contracts. You can then take a course on the Uniform Commercial Code, and perhaps on secured transactions and, depending on payment method, commercial paper.

You can also read Apple's warranty and note that Apple reserves the right to repair or replace, at its sole discretion, a defective product.

At what point does a Warranty or EULA cease to legally have meaning? I mean, couldn't they just say they're NOT going to fix any defective products, period, even if they shipped like that or say, was caused by an Apple employee? Surely there is some kind of buyer protection, too. Not that I'm saying it would cover this particular case, but there must be some kind of line where it stops mattering what they write in their own policies and when it becomes up to other methods to decide who is right,

Can I just PM you instead...this topic is a little overdone.

 

[tigress666]

My .02 cents? The guy whining that he bought his in December and wanting a new one is being totally entitled (I don't care he claims the clerk told him the new one when it was out wouldn't be a big change). And I was disappointed to see that he got his way by whining (apparently he found a spineless manager).

This guy? I think in the name of good customer service, since he's been having such bad luck with getting a new computer that works right, Apple should happily give him the newer model. It's not even that he got one defective one, he's gotten two. That certainly would leave a bad impression on me about Apple quality. If I were Apple, I'd at least try to make it up and say, "Well, we care and we want to make sure to leave you with a good impression of us." Going above and beyond is a great way of doing this. Sometimes you can turn a bad customer experience into one that turns the customer loyal. Messups are the best opportunity to really prove to the customer that you are worth their loyalty. It's all how you handle it.


Anyways, the difference between the two is the first guy Apple did not mess up, he did. He got impatient, got his computer ahead of time, took the chance he wouldn't like the new models (or wouldn't care that much), and lost.

The second one? Apple messed up, twice. Sure, defects are sure to happen every now and then but to have it happen twice? That's embarrassing. I think it is a good idea on Apple's part to give him a little extra for his trouble.

 

[482214]

I doubt the thread starter is even following this now... Probably watching the clock counting down the hours until his new laptop arrives. I hope for his sake its third time lucky. Enjoy!

 

[MacBookPro13"]

I am still here

Order Status is down atm though, so need something to keep me occupied.