Another "Apple CS is starting to suck!" Thread

[AttilaTheHun]

You would think people get paid by Apple to defend them at all costs, it doesn't matter what was said, how you were treated, to the apple fanboy the customer is always wrong, at fault, and should apologize immediately.

Anyway, to the OP.....ALWAYS get a name. When a rep says they could do something, know who they are and hold them to it, and if you waste the gas to go only to find out they can't, ask very specifically for the reason why you were told one thing and they do something different. Sometimes you might not like the answer they give, but at least you would know for the future.

Good luck.

you must be jokeing
take a name? why, how do you know if he gives you his right name?
do you know how many times i called att and say hey i just talked to patric, and the answer is we don't have patric here,
so don't waiest your time on things that you can't control.

 

[rw3]

Couple of things:

Welcome to being an iPhone Owner! It will be a pleasant journey, I promise.

Online Orders cannot be returned in the Apple Retail Store environment. This has to do with the fact the Apple Store you would be trying to return it to, doesn't have record of you purchasing it. Currently, they are two separate ecosystems. This also has to do with your upgrade with AT&T not being able to be reset because of it being an online order.

Your best avenue to get the 64GB is to return the phone to the Online Store and they will be able to credit you back what you paid and SHOULD also reset your Upgrade Eligibility with AT&T.

Also, Apple really didn't mislead you, they probably didn't ask the right questions in order to give you the best answer possible. The person answering the phones may have thought you purchased in store or didn't ask that question in order to give you the right answer.

 

[NutsNGum]

What should I do now?

Have a girly night in. Go on, treat yourself. You deserve it.

 

[DougFNJ]

you must be jokeing
take a name? why, how do you know if he gives you his right name?
do you know how many times i called att and say hey i just talked to patric, and the answer is we don't have patric here,
so don't waiest your time on things that you can't control.

Then you must be scaring them I do this every time, and when I walk in and ask for that person, they interestingly exist....go figure