I was pretty skeptical initially about the report from the other guy who emailed Tim Cook and got a call from an executive relations team member, but taking his cue, I sent a similarly assertive, disgruntled email to tcook@apple.com, specifically commenting on the space grey model's lack of updates. To be honest, like many of you, I care way more about playing with a new product than i do about which color it is, and I expressed that had been transparent about the availability I may have chosen another model.
I sent it a couple days ago. To my surprise, I got a phone call from a "Grapevine, TX" number, and a woman with a very strong french accent told me she was from Apple's Executive Relations Team.
OKAY SO, Here's the info she gave me
There have been some issues with my "specific configuration", meaning the 38mm Space Grey Sport, and they are working as fast as they can to get them out. She re-iterated that the two week delivery window is very much an added cushion, and it will be very unlikely first wave orders will be delivered later than next week.
She also told me something that I hope is true, but seems contradicted by some posts I've seen here, assuming everyone here has been honest. She told me that exact order times are being honored very diligently, according to model. She specifically told me, and I quote, "No person who ordered the space grey 38mm sport model after you will receive it before you"
Maybe this is boring, but as I found it rather exciting, I thought I'd Share
UPDATE: She just sent me an email, I'll include the text here for completionism's sake. (I was wrong about French. It was a Portuguese accent)
Dear Sean,
Thank you again for your time and for bringing your concerns to my attention. Please contact me if you have any additional questions about your order.
I can be reached at 512-674-****. I am available Monday through Friday, between 10 a.m. and 6 p.m CST.
To avoid confusion, my voicemail message is in both Portuguese and English with the Portuguese positioned first.
Kind regards,
Alexandra D****
Apple Online Store Executive Relations
Apple, Inc
a*******@apple.com
(I edited out her personal details because i think I'm supposed to?)
I sent it a couple days ago. To my surprise, I got a phone call from a "Grapevine, TX" number, and a woman with a very strong french accent told me she was from Apple's Executive Relations Team.
OKAY SO, Here's the info she gave me
There have been some issues with my "specific configuration", meaning the 38mm Space Grey Sport, and they are working as fast as they can to get them out. She re-iterated that the two week delivery window is very much an added cushion, and it will be very unlikely first wave orders will be delivered later than next week.
She also told me something that I hope is true, but seems contradicted by some posts I've seen here, assuming everyone here has been honest. She told me that exact order times are being honored very diligently, according to model. She specifically told me, and I quote, "No person who ordered the space grey 38mm sport model after you will receive it before you"
Maybe this is boring, but as I found it rather exciting, I thought I'd Share
UPDATE: She just sent me an email, I'll include the text here for completionism's sake. (I was wrong about French. It was a Portuguese accent)
Dear Sean,
Thank you again for your time and for bringing your concerns to my attention. Please contact me if you have any additional questions about your order.
I can be reached at 512-674-****. I am available Monday through Friday, between 10 a.m. and 6 p.m CST.
To avoid confusion, my voicemail message is in both Portuguese and English with the Portuguese positioned first.
Kind regards,
Alexandra D****
Apple Online Store Executive Relations
Apple, Inc
a*******@apple.com
(I edited out her personal details because i think I'm supposed to?)