Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I'm really amused by the rampant speculation on this thread about Apple's QC and returns policy. No one really knows if they're knowingly cutting corners on display quality.

I took my first iPad Air back for a return bc the screen kept flickering and sound came out as static. That Air happened to also have screen uniformity issues. The Apple store employee who helped me out told me that there is a process to capture issues with new product launches. So it seemed that they, to some degree, are expecting or at least want to know about issues for early production runs of the Air.

This same person at the Apple store noticed the uniformity issue and told me this is definitely not normal and should not be present on an iPad. Alas, my replacement has an even worse tint issue (no flickering, thankfully), so I am planning to bring it back this weekend.

I've owned and used countless monitors, laptops, tvs, phones, and tablets, and I've never seen a screen with as severe uniformity issues as the two iPad Airs that I've had. Don't really understand those who are trying to convince others that this issue is not real. I don't really agree with doing 26 returns. I'm planning to take a break from the iPad Air if my next return doesn't work out.


yeah...if 1 can fail, then technically it is possible that 26 in a row could fail. it's just that the statistical chance of that happening are so infinitesimally low that it's essentially impossible. what is FAR more likely it nit-pickery...

that being said, i think most people are reasonable. if i bought one and there was some discolouration on the screen or physical defects you'd better believe i'd return it as many times as i had to until either i got an adequate device or i got sick of trying and gave up. i just think most people's limit is FAR sooner than 24 returns.

my problem with people criticizing the QA, or lack there of, is that it's silly. they've sold 170 million of these things. if they were to spend even one second more on ever device than they already do then that would be just under 5.5 YEARS of time...and since time is money, who do you think picks up those costs? us the consumer. Otherwise the quality of the consumable goes down. QA works by taking samples of batch and testing them. each company decides what the specifications to be tested are and what their required minimums are before they'll ship. no company has 100% perfect devices and like i said before, i think Apple's generous 14-day no questions asked return policy is a sign of confidence in their product rather than any sort of insidious ploy to get us to do their QA for them
 
Despite the number of posts in this thread,
I'd bet over 95% of general buyers would have kept
the iPads being returned here ?

As long as thats the case not much will change.
 
yeah...if 1 can fail, then technically it is possible that 26 in a row could fail. it's just that the statistical chance of that happening are so infinitesimally low that it's essentially impossible. what is FAR more likely it nit-pickery...

that being said, i think most people are reasonable. if i bought one and there was some discolouration on the screen or physical defects you'd better believe i'd return it as many times as i had to until either i got an adequate device or i got sick of trying and gave up. i just think most people's limit is FAR sooner than 24 returns.

my problem with people criticizing the QA, or lack there of, is that it's silly. they've sold 170 million of these things. if they were to spend even one second more on ever device than they already do then that would be just under 5.5 YEARS of time...and since time is money, who do you think picks up those costs? us the consumer. Otherwise the quality of the consumable goes down. QA works by taking samples of batch and testing them. each company decides what the specifications to be tested are and what their required minimums are before they'll ship. no company has 100% perfect devices and like i said before, i think Apple's generous 14-day no questions asked return policy is a sign of confidence in their product rather than any sort of insidious ploy to get us to do their QA for them

Agree with you here. It's difficult to really know what's going on, but it's very possible that Apple is prioritizing quantity vs quality with these mass-market devices. It's been commonly documented that they use multiple providers for components such as displays. Each supplier will have its own profile of quality. So it's unfortunate we're still playing the panel lottery, but it's not at all an uncommon thing with modern electronics, sadly.
 
My Air had a near perfect screen with a very very faint grey shadow down the LHS. I returned it because I have decided to go Mini R - I have a Mini just now and have sold my iPad 4 (which had a beautiful screen first time around).

That said it had a couple of shiny scratches on the chamfer that had a habit of glistening in the light. But not worth returning for.

iPad 3 on the other hand was a total nightmare and I think I went through about 8 before I got one without the pink/green/yellow problem.
 
Had you joined MR more than a few minutes ago, you would know this response is nowhere near as clever or original as you think it is.

Do you usually just try attacking the people when you have nothing to say? I never said it was cleaver or original. I am saying its true. If I buy something that is not satisfactory to me, I return it. Especially if it cost over $500. So please next time you respond to me or anyone, try to be constructive or just don't do it.
 
Do you usually just try attacking the people when you have nothing to say? I never said it was cleaver or original. I am saying its true. If I buy something that is not satisfactory to me, I return it. Especially if it cost over $500. So please next time you respond to me or anyone, try to be constructive or just don't do it.

Not sure what world you live in where blurting out "If you don't like the screen or iOS 7 then return it and get an android tablet." on an Apple forum is considered constructive.
 
People that DON' T notice any color shifting,tints,rainbows or what not are in the majority obviously! This same song was played during the iPad rush of 'the new iPad'(iPad 3) as people cried foul and kept returning iPads, it all concluded to nothing!

Everyone on this forum can return 100 iPads each and it will make no difference because we are such a minority! Apple needs to keep investors happy not us whiners! Apple bets that 90% of people will not ever notice any screen faults, end of story!
 
It Arrived !

My screen what do you guys think ?

LsnJL5y.jpg
 
In a spur of the moment decision last night, my girlfriend and I decided that we'd sell her iPad 3 and go halves in an iPad Air. Knowing the issues I've had with Apple's QC when it comes to my MacBook Pro, I opened the box in the store to check the body for nicks, scratches etc, then turned it on to check the screen.

Low and behold, it had a pink patch in the bottom right hand corner of the screen, so I asked for an exchange straight away. A replacement was brought out that was far more uniform in colour, only the entire screen had a nasty yellow tinge to it. Greys appeared a colour closer to olive, blues appeared more green- not nice. I asked for a refund and we walked out of there without one, there's no point getting a processor upgrade but copping a downgrade in terms of the screen when it's so important to the experience.
 
You know, I hate coming on here after a new product launch. I'm a photographer and technologist, both professionally, and I haven't noticed the issue. But I'll end up obsessing and going through whatever test there is. I'm sure.

To me, the display looks evenly colored, however I haven't checked that color accuracy

Is anyone breaking down by model and display supplier?

I am for example going to have my retina pro display replaced. I'm absolutely sick of the image retention issues. Which I noticed right away. But need the computer daily.

On second thought. I'm looking at a mostly white screen and see absolutely nothing wrong wih it...and I have replaced each model iPad in the past. This is the first I didn't notice an issue of tint or light bleed immediately.

It's a 32gb space gray wifi type j71ap

On the iOS 7 issues I believe they have made some serious design errors but that's another topic. I'll just point out the wasted screen real estate with the new folder structure. Works fine on man iPhone. It's awful on man iPad and the lack of font and icon uniformity is very unapple
 
Last edited:
You know, I hate coming on here after a new product launch. I'm a photographer and technologist, both professionally, and I haven't noticed the issue. But I'll end up obsessing and going through whatever test there is. I'm sure.

To me, the display looks evenly colored, however I haven't checked that color accuracy

Is anyone breaking down by model and display supplier?

I am for example going to have my retina pro display replaced. I'm absolutely sick of the image retention issues. Which I noticed right away. But need the computer daily.

On second thought. I'm looking at a mostly white screen and see absolutely nothing wrong wih it...and I have replaced each model iPad in the past. This is the first I didn't notice an issue of tint or light bleed immediately.

It's a 32gb space gray wifi type j71ap

On the iOS 7 issues I believe they have made some serious design errors but that's another topic. I'll just point out the wasted screen real estate with the new folder structure. Works fine on man iPhone. It's awful on man iPad and the lack of font and icon uniformity is very unapple

good to hear.. i don't think folks should really go out of their way to search for issues.. but i'm definitely significantly distracted by the unevenness of my screen in normal, everyday use.. if your issues are only detectable via test patterns and not in normal use, don't exchange.. you'll possibly end up with a screen that's worse off.
 
Makes me sound crazy for complaining about mine.

If there are so many units like this, I may not bother with a return

not sure what you're saying, but that screenshot looks reasonably even colored to me. bad photo, but not showing the typical blotchy left side and pink/green shift. the hot spot in the middle is likely the camera's fault.
 
My screen what do you guys think ?

Image

I've upped the contrast on your photo to better show the shadow bar issue on the left hand side. Yours appears similar to mine where it is present, but to be honest you shouldn't notice it on everyday use. So up to you!
 

Attachments

  • image.jpg
    image.jpg
    798.8 KB · Views: 301
I've upped the contrast on your photo to better show the shadow bar issue on the left hand side. Yours appears similar to mine where it is present, but to be honest you shouldn't notice it on everyday use. So up to you!

Yeah its not to bad im just gonna keep it might get a worse one lol.

----------

The very fact that you have to go on to a forum to ask what people think about your screen suggests to me that you see absolutely nothing wrong with it. Why look for faults you don't see?

not looking for a fault was just wondering compared to others.
 
Yeah its not to bad im just gonna keep it might get a worse one lol.

----------



not looking for a fault was just wondering compared to others.

Yeah you could end up with one that is a lot worse, but if you are like me the very knowledge of it's existence is nagging me in the back of my head. That alone has got me to exchange iOS devices in the past. I'm seeing how long I can hold out this time.
 
Is the tinting effect because the ipad air is "hot off the press" and will eventually go away?
 
Is the tinting effect because the ipad air is "hot off the press" and will eventually go away?

I heard that in the ifixit tear down that there isn't any glue in the unit. Think it was a bad excuse made since the iPhone 4 days.
 
Not sure what world you live in where blurting out "If you don't like the screen or iOS 7 then return it and get an android tablet." on an Apple forum is considered constructive.

Its constructive. Please tell me why it doesn't make sense? If you don't like something is it wrong not to return it? I return stuff all the time. Any other senseless comments?
 
My iPad Air display compared to my iPad 3 is really yellowish/Greenish. I especially notice it in skin tones. They're pretty accurate on the iPad 3, but on the Air it looks like everyone has Juandice.
 
I heard that in the ifixit tear down that there isn't any glue in the unit. Think it was a bad excuse made since the iPhone 4 days.

I thought I read somewhere (not necessarily ifixit) that there was a lot of adhesives used.
 
My iPad Air display compared to my iPad 3 is really yellowish/Greenish. I especially notice it in skin tones. They're pretty accurate on the iPad 3, but on the Air it looks like everyone has Juandice.

The one I bought had that too (well, the second after the first exchange). I didn't want a jaundicePad, so I returned it.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.