What plan are you on, because neither my wife or me are having any luck. She doesn't need and/or want an upgrade, so I just need one to get pushed up....here's hoping
The plan we were on was the 3000 minutes plus data for both so our combined bill was around $240.
When they announced the $99 a month deal we switched to that, so that put us under $200 a month without taxes/fee's, or $202 with.
That puts us under the early eligibility thresh hold since my phone was $99 and her's was $89, I have no idea why they discounted her's $10 but they did and usually it needs to be $99 or higher.
I do sell a lot of AT&T though, meaning all my business customers are using AT&T DSL, or we've setup VOIP systems for them which uses AT&T T1's, etc so she made sure she reminded them of that several times and called our AT&T business rep assigned to us.
I really don't think that had anything to do with it, they just moved us up. We had planned on visiting the AT&T store tomorrow as recommended but snow don't need to.
Goto the store, they told us the managers have more flexibility including maybe having you pay the entire $599 but then discounting your bill the next 2-3 months to cover.
I just remembered something else, the day she called about the upgrade she also put us on autopay...before we were writing a check but now it drafts from our business account so that also is something that changed.