Any luck with Apple repairing detached watch back out of warranty?

Discussion in 'Apple Watch' started by Polekat, Mar 3, 2017.

  1. Polekat macrumors regular

    Polekat

    Joined:
    Jul 13, 2010
    #1
    Christmas 2015 watch (series 0)
    no Apple care and the back detached today (68 days out of warranty)
     
  2. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    There have been multiple AW owners who have reported that they either repaired or replaced their AW when the back fell off due to improper glue bond. They may do this even though they are out of warranty as it is a factory defect with the early watches.

    There is no guarantee but you chances are good.
     
  3. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #3
    This was more prevalent in the Sport model. If anything, Apple will Replace it with a refurbished model. You can make a Genius appointment and have them look at for sure. Otherwise, you will have to send it in.
     
  4. Polekat thread starter macrumors regular

    Polekat

    Joined:
    Jul 13, 2010
    #4
    The problem is we are 4 hours away from the nearest Apple Store so a genius appointment is out. I just checked online and after entering the serial number it shows out of warranty so it would and estimate of $235.
     
  5. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    I would still call Apple and explain your situation. They may make an exception. If they don't, then you're better off purchasing a refurbished or newer model if you so wish.
     
  6. Bellaments macrumors newbie

    Joined:
    May 14, 2017
    #6
    This happened to me. I replied to a post on the Apple forums where someone was asking about an upgrade option for series one.

    I have hypohydrosis and it gets bad in Humidity which is what is all around all year where I live.

    My post was removed from the Apple forums and advised I could instead leave feedback. I simply said that would be a good option for someone with my condition.

    What bothers me the most isn't my concern it will happen again once it's repaired. I've had similar issues with watches but $50 for a year and a half is one thing vs the $1k I spent with a stainless strap. But, since the removal I feel a little singled out, almost discriminated against for my allergy - others posted less relevant or were claiming anyone that wanted a trade in program wanted a free ride. While hat may be the case for some....I'm legitamitly worried it will happen out of warranty. I don't have oodles to spend on a replacement and the backing on the series 2 that is elevated and inverted would probably do the trick. If they took the time to look at my history it would show my loyalty and this isn't a trend. Willing to pay a bit more isn't getting a free ride so I'm just wondering now if they reliaze it's a design flaw and trying to conceal it by selling it along with the Series 2.
     
  7. laszlo182 macrumors regular

    Joined:
    Nov 17, 2013
    Location:
    Bratislava, Slovakia
    #7
    So did you call them?

    I have the same problem, my warranty expired only 2 weeks ago :(. The problem is, we don't have an Apple Store in my country. I might travel to one, if they would replace it.
     
  8. Polekat thread starter macrumors regular

    Polekat

    Joined:
    Jul 13, 2010
    #8
    I ended up super glueing mine. It's holding. The only problem is that my wife must be allergic to super glue and she can't wear it because it makes her wrist break out and itch.
     

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