I recently had a hard drive crash on my mac book and I took it in to get it fixed. No problems getting it fixed, however, Apple refused to give me back my old hard drive so that I could try and recover the files. Now I am trying to find a way to get all my itunes purchases back because I spent a lot of money on things that are now gone. I am fully aware that I should have had backups of my files, but I also feel like because this was a problem that wouldn't have happened had Apple made a better product, that I should be compensated somehow. Maybe some free downloads? Anything? If anyone can give me some advice on how I can get some compensation for my losses, it would be much appreciated. Right now i'm pretty pissed with Apple. Their "protection plan" should be called: partial/not really protection plan.