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Any way around Apple Care's insufficiency?

Duff-Man said:
Duff-Man says....as has been said many times before - it's not a matter of if your hard drive will crash or fail, but a matter of when. They all do eventually. For the record - don't blame Apple for not making a "better product" as they didn't make the hard drive. You learned a lesson, unfortunately the hard way....oh yeah!
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I love the fact that you start all your posts with Duff-Man says and end them with Oh yeah! That is pretty awesome.

To the OP: yeah you should have backed up.

EDIT: My bad I didn't read the date on the topic before posting. Sorry for reviving a old thread.
 
I'm sorry OP but most people here are cretinous fanatics with the "we" mentality. Receiving a little cogent advice and sympathy is getting harder and harder. Who breeds these fawning little yes bots? You'll be well sick of them too by now I imagine having read their idiot spew. So many posts and only a few decent people.

My only suggestion is to sue Apple for stealing your physical and intellectual property. Get a solicitor with a passion for Windows and who'd enjoy it and kick up a stink. Your correspondence will be lost, photos etc but you should be able to get your iTunes stuff back.

It's true that you should have had a back up but there are kinder ways of being told that. Especially when you've just lost everything.
 
Garjon said:
I recently had a hard drive crash on my mac book and I took it in to get it fixed. No problems getting it fixed, however, Apple refused to give me back my old hard drive so that I could try and recover the files. Now I am trying to find a way to get all my itunes purchases back because I spent a lot of money on things that are now gone. I am fully aware that I should have had backups of my files, but I also feel like because this was a problem that wouldn't have happened had Apple made a better product, that I should be compensated somehow. Maybe some free downloads? Anything? If anyone can give me some advice on how I can get some compensation for my losses, it would be much appreciated. Right now i'm pretty pissed with Apple. Their "protection plan" should be called: partial/not really protection plan.
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Backup Hard-Drive

Yeah, here is how things work at Apple. They can fix your iPhone or HD, but if they give you a replacement iPhone, iPod, HD (etc) They are REQUIRED to send one back to Apple. Basically if you expected them to give you a new HD and give you your old one back, they would be giving it away.

Apple. Doesn't. Give. Away. Free. Stuff.
 
Henri Gaudier said:
I'm sorry OP but most people here are cretinous fanatics with the "we" mentality. Receiving a little cogent advice and sympathy is getting harder and harder. Who breeds these fawning little yes bots? You'll be well sick of them too by now I imagine having read their idiot spew. So many posts and only a few decent people.

My only suggestion is to sue Apple for stealing your physical and intellectual property. Get a solicitor with a passion for Windows and who'd enjoy it and kick up a stink. Your correspondence will be lost, photos etc but you should be able to get your iTunes stuff back.

It's true that you should have had a back up but there are kinder ways of being told that. Especially when you've just lost everything.
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Henri, I think your :sarcasm: tag is broken. :D
 
kastenbrust said:
Apple would claim on its corporate insurance for the drive and the insurance company theyve the contract with would want to inspect it so they dont have to pay out basically.
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Do you mean to suggest that Apple's insurance company receives and subsequently inspects all of Apple's returned/defective equipment?

?????
 
iTunes > Store (at the menu bar at top) > Authorize Computer > Check for available downloads.
 
JDee said:
iTunes > Store (at the menu bar at top) > Authorize Computer > Check for available downloads.
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This post has nothing to do with his situation. Since the files have been downloaded before, they will not download again.
 
You should have had a backup. However, contact iTunes support as Apple offers a once per year re-download of all your iTunes purchases that are currently still available on the store.

If for some reason they are no longer available on the store, you're out of luck.

Why didn't you run recovery software on the hard drive when you had it? Tools like Disk Warrior and Tech Tool Pro have recovered corrupted data on my hard drives in the past.

Most hard drives carry a three to five year warranty from the manufacturer. I'm sure Apple sends the broken hard drives in for that credit.
 
To comment on the backing up problem, I am backing up to a hard Drive, but as you say, it's just another hard drive. What I am waiting for is for a 64GB or 128GB flash memory stick to get cheap enough. Once this happens I will back up to one of these instead.
I already do this with my work files which fit on a 16GB flash drive.
I think the future of back ups is with solid state flash drives.
It so easy, fast and reliable (depending on brand used).
 
To all those commenting on this thread today, you may not be aware that this thread is 3 weeks old and the OP only posted twice in this thread and hasn't been seen in the forums since then. Anything you say probably won't be seen by the OP.
 
It sounds like they're just being awkward to me.

The drive is your property whether it still functions or not, you have a right to have it returned to you.

I had an IBM drive fail on me the week I got a DVD writer and just to be annoying, It failed BEFORE I had a chance to back up more than music I'
d "ripped" with iTunes.

I lost 7 years worth of pro tools sessions and software synth patches because the first thing I thought was to get all those tunes I'd spent hours encoding onto DVD and having a lot of them mixed down and in my iTunes library that WAS backed up was like rubbing salt in the wounds!

Good luck, I think as a consumer your well within your rights to have either the data recovered or the purchased tunes replaced if you have apple care because even if apple don't make the drives themselves, it's a component of an apple computer so it's their responsibility that it functions as intended.
 
Apple is no different from any other supplier of hard drives. I have had PC hard drives fail and replaced by the mfgr, and there's never been any opportunity to get the original back. It's not Apple - all mfgrs do it the same way. And recovering data from a crashed disk is not a simple task.
 
If you ask for your drive back to recover data, chances are good Apple will give it to you. They did for me, no questions asked.
 
Losing your iTunes library due to a hard drive failure and no backup, to me, is just like losing your CD collection to a house fire without insurance. You can't expect the record store you bought the CDs from to let you come back and replace every CD free of charge.

Really, chalk it up to a life experience and LEARN from it. I bet you'll never go without a back up now. External HDDs are fairly cheap now. Or get a Drobo or simialr RAID external or a combo external + weekly/monthly DVD backups + online offsite storage. So many affordable ways to back up now.
 
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