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Anyone else get the AT&T **Pen & Paper** order treatment???

This better be BS coming from that salesperson.
Click to expand...

I hope so... I asked what the point of preordering was after he told me I could try waiting in line on the 24th. He responded that most people on launch day end up empty handed for a few weeks/a month and at least I would have the peace of mind that I have one reserved. What a load of BS!!!!!

We still haven't recieved any sort of e-mail confirmation and the credit cards show nothing. I wouldn't be suprised if the employees left the store tonight and still haven't put the manual reciepts in the computer.

We gave AT&T so much of our business today (3 iphone preorders & a new uverse tv/internet/landline contract) and I am really regretting it now. :( I am calling the store manager in the morning. He knows us pretty well because he did our uverse contract today and I want to see what he has to say about this mess.
 
And people wonder why I refuse to get ATT just to get an iphone:rolleyes:

No thanks. Android is running my next phone.
 
back order status just lifted. Yah! I hope it sticks. :D

Apparently the pen and paper method is going to work like it should? :confused:

EDIT: Just received a confirmation email from AT&T;


AT&T - iPhone Wireless Order Confirmation
Dear Bradley XXXXXXX,
Thank you for ordering iPhone 4 from AT&T. Your device has been reserved. Today was the busiest sales day in our history. Because of the incredible volume of orders we received, there is a slight chance that some customers may receive their devices between June 25 and June 28. Rest assured, we are doing all we can to ship devices to customers for delivery on the 24th. You do not need to take any action at this point.
As soon as your device ships, we will send an email confirmation including a tracking number for your convenience. In the meantime, you can check the status of your order on our website at any time by clicking here or by calling our automated system at 1-877-782-8870.
Here are your order details:
iPhone Order Details:
Order Transaction Number: 2XXXX
Shipping Zip Code: 456XX
Item Name
Item Number
Quantity Ordered

Apple IPH 4 32GB BLK PHONE
68096
1
FREIGHT
88868
1

. Note: If you are swapping this device for use with a different wireless number, you must bring both this device and the device assigned to the other wireless number to an AT&T Retail Store to facilitate this change.

As a reminder, we authorized the funds to cover your purchase when the order was placed. However, your credit card will not be charged until the order is shipped.

Activating Your New iPhone
1. Charge your iPhone. If you charge the battery while syncing or using iPhone, it may take longer to charge.
2. Launch iTunes.
. Download and install the latest version of iTunes from www.itunes.com/download .
. Connect the iPhone to a USB 2.0 port on your Mac or PC using the cable that came with iPhone.
. Follow the onscreen instructions in iTunes to register the iPhone and sync the iPhone with your contacts, calendars, and bookmarks on your computer, and with music, video, and other content from your iTunes library.
3. When activating the iPhone for the first time you will create a new Visual Voicemail box. You should complete all the steps for the existing voicemail messages prior to activation of your iPhone. Once your iPhone is activated, all previous messages and greetings will be lost.
4. You can activate online at att.com/activations or by calling 1-866-895-1099. Be ready to provide the number you want to activate and to accept your service terms and conditions.
5. Turn on your new iPhone after it is charged to make a test call by pressing and holding the power button for 3-5 seconds. If your test call is not successful, wait one hour to allow the activation process to complete then try to make another call.
6. For assistance at anytime during the process, call us from a different phone at 1-866-391-0749 or go online at att.com/DeviceSupport.
We value and appreciate your business. Thank you again for choosing AT&T.
Sincerely,

AT&T
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IBradMac said:
back order status just lifted. Yah! I hope it sticks. :D

Apparently the pen and paper method is going to work like it should? :confused:

EDIT: Just received a confirmation email from AT&T;
Click to expand...

I wonder why yours didnt have the SIM card in the order. Mine had the Freight, Various SIM, and iPhone 4 Black. Also i'm upgrading, not a new customer
 
Me and my brother got to the store at like 9:30 this morning... we don't live in a big area, but the store was already opened and there was quite a few people in. They took our #'s and offered people water that we're waiting. While we waited more people came in, plus I had a friend who works there do our orders. As we came in and waited, they had a big meeting talking about how to do the manual orders since the systems we're down... kinda funny in a way lol

So my friend processed our orders with the old credit card swipe... this was like by 10:30 or so, then I checked my bank account a little while later and the pending charge was there. Not too long after that he texted me and told me my order got through, this was close to 3PM.

I got the e-mail about 5 or so and checked it and it doesn't say backordered, just says In Progress. So I guess I'm gonna check with him one more time, but basically I'm gonna go to the store (since he had it shipped there) on the 24th and pick mine up... hopefully it's not a problem.

But yeah for all the pen & paper people, those who waited and came first, should come before all those who did it later
 
dontworry said:
I got one and I'm regretting it now. I don't have an order number or any kind of conformation. I'm really disappointed with the way all of this has gone down. I got him to ship it to the store instead of my house and he told me if I show up the 24th I can get my phone. I don't believe him and I'll probably go back tomorrow to make sure they shredded my credit card imprint.
As for getting my phone on the 24th...I think I better bring a chair to the front door around 5:00 in the morning. :(
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Login to your ATT account page at
https://www.att.com/olam/dashboardAction.olamexecute
(Then Check "Order Status"... it should be linked to your account... keyword: should)

FrazzledRazz said:
What really boggles my mind is that they didn't think to start processing these in the order they came in the minute the computers went back online a few hours later. Instead they pushed the orders aside and processed the other walk ins so they get their phones before the people who were there first. :mad::mad::mad:
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Yeah... I suspected the same thing! :rolleyes:
 
Just an update for those who got the "pen and paper" treatment at AT&T stores yesterday:

The sales rep who took my order yesterday morning called me around 8:00am and told me that he had successfully processed my order. He said that everyone who came into the store yesterday to pre-order an iPhone had their orders taken down on paper. Since I was first in line yesterday, he assured me that my order was the store's first to be processed and that I should still be receiving the phone by the 25th. (This is the Orland Park, IL store.) I just checked on AT&T's order status page, and my order has indeed been processed:
 

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10:30am and still NOTHING!!! Looks like I'm spending the day on the phone with customer service reps...
 
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