Anyone else having issues with the TWC app?

Discussion in 'iPad' started by lilcosco08, Mar 15, 2011.

  1. lilcosco08 macrumors 65816

    lilcosco08

    Joined:
    May 27, 2010
    Location:
    Dayton
    #1
    It says that I'm not using an authorized cable modem, which I am

    WTF is going on?
     
  2. Dstopsie macrumors 6502a

    Joined:
    Jun 22, 2010
    Location:
    LOS ANGELES BABY!!
    #2
    I can't even connect. The app does not work at all. I have Internet and cable with time Warner. Doesn't work.
     
  3. fujigonewild006 macrumors newbie

    Joined:
    Mar 14, 2011
    #3
    Mine didn't work either. I created an account, but it doesn't let me sign in. Most of the time when I open it it just shows a screen that says it is sorry, but it can't process my request at this time.
     
  4. cujimmyusa macrumors newbie

    Joined:
    Dec 14, 2010
    #4
    Me too, hopefully it's due to high traffic, being new today.
     
  5. MacAppleMan macrumors newbie

    Joined:
    Mar 13, 2011
    Location:
    NYC
    #5
    It worked perfectly fine this morning when I downloaded and used it.

    Not working tonight at all. Most likely server/traffic issues on TWC's end. Not a great way for them to start.
     
  6. Jethrotoe macrumors regular

    Joined:
    May 24, 2009
    Location:
    Somewhere over there.
    #6
    Which sign on?

    Can anyone tell me if you are supposed to use your user name and password (which I use to pay my bill, change service, etc.) or create a second new one just for this app? I tried my usual TW sign on and it doesn't work.
     
  7. branchcsm macrumors newbie

    Joined:
    Mar 15, 2011
    #7
    Twc ipad app

    Managed to get past login seletcted a channel to view and got a channel error message that says "We are unable to complete your request. Channel CNBC HD+ is unavailable at this time. turned ou to be the same for every chanel i selected. Typical TWC...:mad:
     
  8. AJsAWiz, Mar 15, 2011
    Last edited: Mar 16, 2011

    AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #8
    Go here:
    https://myservices.timewarnercable.com/

    And create a log in for My Services

    Descriptions of My Services:
    MyServices puts your TV, Internet and Phone all in one place so you can see what's going on and manage it. Just sign in to:
    • View and pay your bill online with PayXpress
    • Manage your account
    • Program your DVR from your laptop or smartphone
    • See and listen to voicemail
    • Check out what's on TV
    • Track your Call History
    • And more
     
  9. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #9
    Same here. At first I got only one channel (Hallmark HD) which came in perfectly today. Then no channels, then about 14 channels with the unavailable at this time message for all 14 channels.
     
  10. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #10
    I agree :confused:
    Especially because they just sent me this email:

    Watch live TV anywhere in your home with the FREE TWCable TV app for iPad. As a Time Warner Cable Video subscriber, you won't miss a minute of your favorite shows, no matter where you roam. Tune in and learn a new recipe in the kitchen or watch a movie while you're relaxing on the deck.

    Live TV on your iPad from Time Warner Cable. Download the app free from the iTunes® App Store today (keywords TWCable TV) and make any room your TV room.

    LOL
     
  11. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #11
    Call TWC. I did. Still not working properly but the rep did call me back and said he will follow up with the "corporate" office and get back with me.

    I understand that tech support "tier 3" is handling these iPad app issues.
    You should request that level of support when you call.
     
  12. Natesac macrumors 6502a

    Natesac

    Joined:
    May 29, 2008
    Location:
    Dallas,Tx
    #12
    I think the servers might have been jammed. It worked great for me earlier this afternoon but I kept getting the "we are unable to complete your request"

    And now it's working off and on. I think I am only seeing 14 or 15 channels here in the Dallas area.
     
  13. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #13
    Really don't understand the allure/need for this app. You can't watch beyond your home wifi signal, so where are you supposed to watch? The bathroom?
     
  14. Natesac macrumors 6502a

    Natesac

    Joined:
    May 29, 2008
    Location:
    Dallas,Tx
    #14
    This app is cool for a number of reasons.

    1. It's a live HDTV you can take anywhere in range of your home wifi. You could. Take it into the bathroom,kitchen,garage,back yard etc etc...

    2. You throw on some headphones or stereo Bluetooth and watch tv while others are sleeping near you or watching another channel.

    3. With how locked down cable companies have been regarding mobile devices this is a great step in the right direction.

    And this is only the beginning. TWC has big plans for this app.
     
  15. 1969cj5 macrumors member

    Joined:
    Nov 15, 2008
    #15
    Had a bunch of channels this morning although I didn't count them, now I only have 14
     
  16. SydneyJunkie macrumors regular

    Joined:
    Aug 1, 2010
    #16
    time warners customer service is horrid and their signals sometimes is straight dog shitm so dont be surprised this app crashes constantly
     
  17. Jethrotoe macrumors regular

    Joined:
    May 24, 2009
    Location:
    Somewhere over there.
    #17
  18. blevins321 macrumors 68030

    Joined:
    Dec 24, 2010
    Location:
    Winnipeg, MB
    #18
    Worked perfectly for me. Definitely a great start..hopefully they keep improving it. Quality surprised me; I was expecting Youtube.
     
  19. ghostlyorb macrumors 6502a

    ghostlyorb

    Joined:
    Jan 9, 2010
    Location:
    Virginia, USA
    #19
    haha... I thought you were saying The Weather Channel.
     
  20. wolfpackfan macrumors 68000

    Joined:
    Jun 10, 2007
    Location:
    Cary, NC
    #20
    I don't understand people who don't understand - it seems very simple to me. We have one TV connected to TWC cable. Wife likes to watch her shows (Bridezilla) and I like to watch completely different shows (SyFy, Discovery and Travel Channels). So we're both happy. What is hard to understand?
     
  21. Gix1k macrumors 68030

    Gix1k

    Joined:
    Jun 16, 2008
  22. WLS macrumors 65816

    Joined:
    Jul 10, 2008
    #22
    Just a few issues for me. Occasionally it can't find the channel or it may stutter so that sounds like bandwidth service issues. It only gets the HD channels and then not all of them - BBC America HD not on it yet or local HD stations. It's great for watching in bed or in the bathroom and keeping a disaster feed going.
     
  23. dukeblue91 macrumors 65816

    dukeblue91

    Joined:
    Oct 7, 2004
    Location:
    Raleigh, NC
    #23
    I have not had any problems yesterday and this morning.
    So far it's been solid.
     
  24. wolfpackfan macrumors 68000

    Joined:
    Jun 10, 2007
    Location:
    Cary, NC
    #24
    App is crashing repeatedly this morning. Starts up, displays the channel screen and then crashes.
     
  25. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #25
    Seems like they are trying

    Follow up email from TWC this morning:

    Thank you for contacting Time Warner Cable Email Support. At the end of this email, you will be
    given the option of taking a brief survey.
    We apologize for the inconvenience you have experienced.

    We are currently experiencing an outage with one of the servers that provides live TV streams for
    this App. I will escalate this issue to the appropriate group and I assure you that we will have
    this problem resolved as quickly as possible.
     

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