anyone else? macbook keyboard touches screen when closed

Discussion in 'MacBook' started by youcheater, Nov 4, 2008.

  1. youcheater macrumors newbie

    Joined:
    Oct 20, 2008
    #1
    when i open up my screen i see marks of the keyboard on it. i'm afraid if i keep closing it (even though softly) it'll eventually damage my screen to a noticeable point (scratches, indentations)
    should i complain? does anyone else have this problem?
     
  2. silverblack macrumors 68020

    silverblack

    Joined:
    Nov 27, 2007
    #2
    This is not a new problem. It happened to all my white/black macbooks, and macbook air. It's annoying, but they won't scratch the screen permanently. (Wiping your keyboard and washing you hands often will help)
     
  3. southerndoc macrumors 6502a

    southerndoc

    Joined:
    May 15, 2006
    Location:
    USA
    #3
    Yes, I have small marks on my screen from my keyboard.
     
  4. youcheater thread starter macrumors newbie

    Joined:
    Oct 20, 2008
  5. hogfaninga macrumors 65816

    hogfaninga

    Joined:
    Aug 16, 2008
    Location:
    Chestnut Tree Cafe
    #5
    A poster on here with the new one reported it and got it replaced at the Apple Store. I own a Blackbook and wife owns the Whitebook and neither does that.
     
  6. youcheater thread starter macrumors newbie

    Joined:
    Oct 20, 2008
    #6
    so when you get it replaced do they transfer all your information for you too?/
    do you need to set up an appointment to complain or can u just go in with my laptop and they'll hand me a new one?

    do i need to bring the box too?
     
  7. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #7
    I remember a previous poster here had the same problem. He got it replaced, but had to talk it out with the Genius.

    I think like a previous poster in this thread said, wash your hands or wipe your keyboard. A semi-humid paper towel does magic on the screen BTW.
     
  8. youcheater thread starter macrumors newbie

    Joined:
    Oct 20, 2008
    #8
    i do wipe my hands before i use it.. it's brand new so there's little to no oil stains on it.. but somehow it still manages to leave marks..
    do i need to bring the box in to get an exchange?
     
  9. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #9
    I have never returned Macs (I'm on my first one). So I'd guess take the box just in case.
     
  10. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #10
    That was me.

    Indeed, I got a replacement, but it took quite a bit of negotiation. The replacement doesn't have this problem.

    One theory is that the magnet was too strong in the latch, thus pulling the lid closed too tightly. My replacement MB does not have as strong a magnet.

    The other theory is that the rubber gasket surrounding the screen was not protruding far enough, allowing the lid to close too closely to the body. If you run your finger around the gasket, you should feel it raised about 1mm above the glass, all around the screen. On my 1st one, the gasket felt a bit too flush to the screen.

    Both issues may have been a factor. There is very little room for error between the key tops and the screen. .5mm can make the difference between the keys touching or clearing the screen.

    My advice would be to make a genius bar appointment, but show up 30 min. early and don't check in right away. Use that time to inspect the floor models and compare the gasket and magnet to yours. I suspect you will find differences. This will arm you with information when your appointment comes. If the Genius or manager (I had to escalate the issue to a manager) tries to play it off as a non-issue, ask him/her to look at the floor models compared to yours.

    You do not need to bring the box, but it wouldn't hurt. If they decide to let you exchange it, you will be given a brand new computer, and if you bring your box and all accessories, you will simply swap with them one for one.

    Be sure to do a backup before you go, then wipe your drive. Tell them you've already wiped your drive if they try to avoid making an exchange.

    Also be warned that if you do get an exchange, the replacement could have other issues. My replacement was perfect. Others have not been as lucky. Be sure to check it out BEFORE you leave the store, as waiting to get home could result in yet another visit to the Genius Bar if there's a problem.

    Good luck.
     

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