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ariehendrikse

macrumors newbie
Original poster
Nov 2, 2017
12
5
Don’t want to be one to complain but this is the 7th issue I’ve had with this phone and was wondering if it’s normal wear after one day. Also what do you guys do about weird condensation under the camera lense, been there since I inboxed it and the Face ID hasn’t worked because the camera is so blurry so I can’t set it up.
 

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44267547

Cancelled
Jul 12, 2016
37,642
42,491
Don’t want to be one to complain but this is the 7th issue I’ve had with this phone and was wondering if it’s normal wear after one day. Also what do you guys do about weird condensation under the camera lense, been there since I inboxed it and the Face ID hasn’t worked because the camera is so blurry so I can’t set it up.

If I had seven defects with a new iPhone, it will be returned guaranteed for a new one.
 
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Marshall73

macrumors 68030
Apr 20, 2015
2,680
2,776
Don’t want to be one to complain but this is the 7th issue I’ve had with this phone and was wondering if it’s normal wear after one day. Also what do you guys do about weird condensation under the camera lense, been there since I inboxed it and the Face ID hasn’t worked because the camera is so blurry so I can’t set it up.

Looks like water damage, especially at the camera. You should have returned it as soon as you saw the condensation at the camera. Also, why does it look so filthy? stuff around the edges of the glass and the speaker grill is grotty?

You don't have a youtube channel where you boiled the phone or anything like that do you?? o_O
 
Last edited:

mctrials23

macrumors 6502a
Sep 19, 2013
608
637
Take it back and get them to replace it...

That isn't normal and they will replace the whole phone for you.
 

potentmf

macrumors regular
Oct 6, 2016
173
107
umm, I've seen people take back phones for less. Your first thought was to post on here? I don't know if the stores in your area have stock but I'd be right up there tapping my foot and hand on hip. (If you didn't cause any of the damage)

I just saw one dude freeze the phone and drop it off a two story building. :eek: The stuff people do for views.:confused:
 

haqsha23

macrumors 6502a
Oct 22, 2017
750
580
Mississauga
Im more surprised about how you were able to make your X look so filthy in 3 days... clean the wax out of your ears or something.

If it is water damage, Apple will do nothing. They have sure proof ways to check for water damage so you can’t hide it. If its a manufacturer defect, they’ll exchange it no problem
 

tromboneaholic

Suspended
Jun 9, 2004
3,706
3,024
Clearwater, FL
Don’t want to be one to complain but this is the 7th issue I’ve had with this phone and was wondering if it’s normal wear after one day. Also what do you guys do about weird condensation under the camera lense, been there since I inboxed it and the Face ID hasn’t worked because the camera is so blurry so I can’t set it up.
None of that is normal. Definitely defective or water damage.
 

kirkhuffy

macrumors 6502
Oct 1, 2012
256
111
Philadelphia
I cant see there being a way this was like this out of the box unless they stored them in swimming pools. This looks like classic water damage. Its either been dropped in water or has been staying in a sauna. Either way, you can try taking it to an Apple store but if they open it and see their water mark stickers are positive, they'll most likely refuse replacement.
 
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Hoosier317

Suspended
Sep 21, 2016
724
958
Man the X is such a rushed job.
...what? Based on? You realize that some degree of devices always have various faults, right? This is no different than every other iPhone release, especially with a design/tech change. Get a grip. The issues that have cropped up likely represent only a fraction of 1% of all iPhone X devices produced thus far.
 
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haqsha23

macrumors 6502a
Oct 22, 2017
750
580
Mississauga
I cant see there being a way this was like this out of the box unless they stored them in swimming pools. This looks like classic water damage. Its either been dropped in water or has been staying in a sauna. Either way, you can try taking it to an Apple store but if they open it and see their water mark stickers are positive, they'll most likely refuse replacement.
Most likely? They absolutely will refuse a free replacement for water damage.
Seven issues and you haven’t exchanged it?
Right, this lends to the theory that OP caused the damage. If you did nothing, and even 1 of these 7 problems came to light, you'd be running back to the store for a replacement.
Man the X is such a rushed job.
I think we are safe to assume that OP has caused this damage.
 
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