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TheSpaz

macrumors 604
Original poster
Jun 20, 2005
7,032
1
My top SuperDrive door seems to get stuck sometimes. It's a pretty tight fit compared to the drive door on the G5 at work. Anyone else have any problems with the Mac Pro drive doors?
 

twoodcc

macrumors P6
Feb 3, 2005
15,307
26
Right side of wrong
My top SuperDrive door seems to get stuck sometimes. It's a pretty tight fit compared to the drive door on the G5 at work. Anyone else have any problems with the Mac Pro drive doors?

i don't think i have a problem with mine. but i don't have a G5 to compare it to though
 

MRU

macrumors Penryn
Aug 23, 2005
25,368
8,948
a better place
Have you replaced the drive at any point ?

You could just try re-seating the drive to see if it has just been mal-aligned.
 

chas0001

macrumors 6502a
Sep 18, 2006
804
0
Alicante, SPAIN
My lower sliding door gets stuck sometimes when ejecting on my mac pro. I moved the Superdrive to the bottom so that I could have an additional backup hard drive in the top. Had to have the Superdrive at the bottom cos those cables are way too short!

Never had a problem with my old Powermac G5.
 

TheSpaz

macrumors 604
Original poster
Jun 20, 2005
7,032
1
Have you replaced the drive at any point ?

You could just try re-seating the drive to see if it has just been mal-aligned.

Hmm... I have replaced the SuperDrive in my Mac Pro but, I think these doors are actually part of the G5/Mac Pro case and don't even touch the SuperDrive compartment.
 

metsnyfan87

macrumors newbie
Oct 26, 2006
11
0
actually, while the sliding door is in fact part of the case, the cause for the slide is actually a cool little design that makes use of the protruding drive tray. if you pull down the sliding door with your fingers you can see that there is a sort of ramp like piece on the back side that allows the extending drive tray slide the door downwards. so your problem actually can be caused by a misaligned drive, which shouldnt be too hard to pick off visually. try lowering the door with your fingers and seeing if the tray comes cleanly right through the center of the opening.
 

TheSpaz

macrumors 604
Original poster
Jun 20, 2005
7,032
1
actually, while the sliding door is in fact part of the case, the cause for the slide is actually a cool little design that makes use of the protruding drive tray. if you pull down the sliding door with your fingers you can see that there is a sort of ramp like piece on the back side that allows the extending drive tray slide the door downwards. so your problem actually can be caused by a misaligned drive, which shouldnt be too hard to pick off visually. try lowering the door with your fingers and seeing if the tray comes cleanly right through the center of the opening.

The actual drive tray pushed through the door fine... but, then the sliding door sticks in the open position and won't close again unless I use my fingers to un-wedge it from it's position between the case and the door. So even when the drive tray retracts, the silver door stays open because it's fit too tightly against the Mac Pro case.

Edit: I can open the G5 door with my fingers very easily and it's nice and smooth but, on the Mac Pro, it's very hard to slide that door open with my fingers and I can feel it wedge tighter and tighter as I push it down and it feels like it's just about to stick but, then as I let go, it somehow barley unsticks itself... but, sometimes it does stay stuck and I don't like that.
 

flyinmac

macrumors 68040
Sep 2, 2006
3,579
2,465
United States
Well, to me it sounds like there is a problem with the "fit" of the door.

It's possible that the space it slides into is somehow tweaked.

Rather than messing with it, I'd just take it to your local service center for warranty repair.

If you don't cause any damage to it, then they should repair it for free. But, if you keep messing with it, they might blame the problem on your tinkering.

That's just my thoughts. Good luck with it.
 

decksnap

macrumors 68040
Apr 11, 2003
3,075
84
I had this problem on my G5 and now on my MacPro. The door won't shut unless I press against the front of the tray. The drive probably needs to move a quarter of a centimeter in some direction.
 

metsnyfan87

macrumors newbie
Oct 26, 2006
11
0
yeah as long as you didnt pop inside and do anything like messing with hinges or the drive itself if you just pop over to even a genius bar and they can probably fix you up.
 

gogojuice

macrumors member
Jan 20, 2007
43
0
My upper one sticks also.

Not sure what I can do to fix it... but at least your not alone lol
 

ronni3

macrumors regular
Dec 26, 2006
142
0
Chicago, IL
Everything is fine here, although when I first installed a Lightscribe Lite-On drive in the 2nd bay I did have this issue, but after swapping it into the 1st bay everything has been superb! :D
 

d.cleveland

macrumors newbie
Mar 19, 2007
2
0
NYC
Still having door issues with DVD drive tray...HELP!

Everything is fine here, although when I first installed a Lightscribe Lite-On drive in the 2nd bay I did have this issue, but after swapping it into the 1st bay everything has been superb! :D

Hi Ronni

I had the same problem, with a lite-on drive in the second/lower optical bay. I exchanged the drive thinking it was defective. When I got the new one, I had the same issue. I put the Sony(NEC Flashed drive) on the bottom and moved the lite-on to the top. The Sony drive, now in the lower bay works fine. But the top on is still having the same issue.

Any suggestions how to correct the alignment?

Many Thanks....Don
 

TheSpaz

macrumors 604
Original poster
Jun 20, 2005
7,032
1
This excerpt was taken from Apple Discussion Forums:

"I've seen quite a few threads popping up in here with regard to the fact that a great many brand-new Mac Pros suffer from a problem where the door/cover for the upper optical drive does not spring shut after the drive is closed.

Our new Mac Pro suffered from this problem, and with a bit of investigation, I believe I've found a very safe, simple, and completely reliable fix for the issue, so I thought I'd post my solution here in the hopes it will help others.

No bending, pushing, or mangling of any sort is required for this fix; it's really incredibly simple:


• open the case and remove the optical drive caddy. Do this by pulling it straight toward you. A small amount of force might be needed if this is the first time you've done it, but eventually the entire aluminium enclosure which holds the drives should slide out.

• with the drives removed, you'll be able to see the door/cover assembly. Just inside the opening of the case near the opening for the top drive, you'll see a Phillips (star) screw. Loosen this screw just a bit - in my case, all that was needed was about 1/8 of a turn.

• verify that this fixes the sticking problem with the drive door/cover by manually wiggling it up and down.

• tighten the screw to the point where you're not worried it might work itself loose on its own, but not so tight that it causes the door/cover to begin sticking again.

• replace the drive enclosure, close the case up, and you're done!!


I'm guessing they use a powered screw-driver when assembling that part of the case, and that the screw just gets over-tightened in the process, but then again.. who cares how it happens, so long as it can be fixed!?

Hope this helps.."

URL to Apple Forum:
http://discussions.apple.com/thread.jspa?threadID=696420

For some reason my door stopped sticking and I haven't really had a problem since posting this original message but, I hope this hint that another user came up with works for the rest of you guys! Cool!
 

rutlandn

macrumors newbie
May 18, 2012
1
0
Sticking Drive Door Mac Pro

Old problem for many. I fixed this issue on my Mac Pro by threading a piece of wire through the aluminum mesh between the drive doors and back out again; then pulling on the wire until the mesh had bent outward (unbent, actually) relieving the pressure on the sliding door. Evidently someone had bent the case a bit trying to move the machine or perhaps just accidentally kneed the case.

Three minutes to fix, three hours to figure out the problem.
 

dtechlogic

macrumors regular
May 15, 2011
203
3
Actually, you are right. Mine stick the top sliding door. never replace the drive still the original and never move it also.
 

ActionableMango

macrumors G3
Sep 21, 2010
9,612
6,907
Old problem for many. I fixed this issue on my Mac Pro by threading a piece of wire through the aluminum mesh between the drive doors and back out again; then pulling on the wire until the mesh had bent outward (unbent, actually) relieving the pressure on the sliding door. Evidently someone had bent the case a bit trying to move the machine or perhaps just accidentally kneed the case.

Three minutes to fix, three hours to figure out the problem.

I think after five years the OP has either figured it out or moved on. :)
 

DavNeil

macrumors newbie
Dec 7, 2014
13
1
For me the solution posted by TheSpaz post #16 worked (Apple), since I came here after eight years, it may live till eternity, hence my reply. In addition I moved my drive to lower slot also in another Mac because I was going to sell the Mac and don't want buyer to not have new drive experience.
 

haralds

macrumors 68030
Jan 3, 2014
2,913
1,208
Silicon Valley, CA
My top SuperDrive door seems to get stuck sometimes. It's a pretty tight fit compared to the drive door on the G5 at work. Anyone else have any problems with the Mac Pro drive doors?
Same issue here for both doors. My mucking around with them has only made it worse.
 

soundsgoodtome

macrumors regular
Jun 8, 2007
202
23
Los Angeles
My top SuperDrive door seems to get stuck sometimes. It's a pretty tight fit compared to the drive door on the G5 at work. Anyone else have any problems with the Mac Pro drive doors?

Solved!

I've had this problem with my top SuperDrive for years. Today I was installing a new SSD and figured while I had the machine open I might as well try to solve this issue, as well. The various solutions presented in this thread are greatly appreciated — but once I took a good look at my sticking tray, the solution, for me, was even simpler:

First, I verified that the drive was still sticking. It stuck, three times in a row.

Then, with the drive open, I noticed a long, thin, plastic strip, attached to the front edge of the tray. But upon closer inspection, I noticed that the strip wasn't aligned perfectly with the front edge of the tray. I confirmed it by running a finger along the lower-front edge of the tray. On the left, the strip was flush; on the right, it was sitting too low. I suspected the slight protrusion might be the culprit.

I determined with a flashlight that the strip was affixed to the front of the tray with very thin, double-sided strips of adhesive foam. So, I carefully pried the front strip off of the tray.

(NOTE: If you repeat this, please do so very carefully and at your own risk! Your drive may be constructed differently, in which case this fix wouldn't apply.) With just a bit of force, the strip came off easily. The only "caveat" was that there were bits of adhesive foam remaining on the front edge of the tray, which I found unsightly. (Of course there were bits on the strip that I removed, as well.)

At first, I intended to glue the strip back on, making sure it was flush with the tray. But then, I figured — Nah... Why bother? LOL. So, using my thumbnail, I peeled the remaining bits of foam off of the tray, and it looks perfectly fine without the strip I removed. I've attached a photo, taken after the bits of foam were removed, and showing the piece I removed. (Sorry it's slightly blurry, but you get the idea.)

I've since opened and closed the tray 8 or 10 times — and it hasn't stuck even once. :)

Needless to say, your tray may be sticking for a different reason. But thought I'd add yet another solution to the thread. I can't believe I've been putting up with this for so many years, when the solution (for me at least) was so simple.

IMG_1926.jpg
 
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Bytehoven

macrumors regular
Dec 1, 2015
190
69
Up Shellpot Creek
My tray is moving in and out fine, but the "door" on the chassis sticks open, or when it's not sticking, it closes with a loud snap. Anyone a fix for this? I assume it might be dirty and need a cleaning.
 

soundsgoodtome

macrumors regular
Jun 8, 2007
202
23
Los Angeles
My tray is moving in and out fine, but the "door" on the chassis sticks open, or when it's not sticking, it closes with a loud snap. Anyone a fix for this? I assume it might be dirty and need a cleaning.

There are fixes, here in the very thread in which you posted. Have you read them?
 
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