iPad Pro Anyone Exeriencing Black Screen Issue?

Discussion in 'iPad' started by TszChun.Anson, Oct 13, 2017.

  1. TszChun.Anson macrumors newbie

    Joined:
    Sep 28, 2017
    #1
    Hi all,

    My ipad Pro 10.5” 64GB with iOS 11.0.3 installed just went black screen and not responding to long press of power button nor home button. There was roughly 50% battery left for sure thus auto shutdown due to insufficient battery was not possible. The device just liked dead with a black screen until I hard reboot it by pressing and holding power button and home button simultaneously.

    May I know if anyone has encountered this “black screen of death” on iPad Pro as well. I purchased it last week and have never expected any issue. If this is a hardware issue, I am going to request a replacement within the period of 14days (a week left).

    Anson
     
  2. MarkB786 macrumors 6502a

    Joined:
    Sep 20, 2016
    Location:
    Rocky Mountains, USA
    #2
    Yes, mine does this quite often. I hold the power and home buttons together for about 15 seconds and it seems to come back to life.
     
  3. Donfor39, Oct 15, 2017
    Last edited: Oct 15, 2017

    Donfor39 macrumors 65816

    Donfor39

    Joined:
    Jul 26, 2012
    Location:
    Lanarkshire Scotland
    #3
    Only with todays screenshot attempt of start trek discovery from netflix (dolby vision)
    Why ipad has captured a black screenshot is beyond me.
    Unless it’s maybe netflix copy right or similar.
    Though no intermittent black screens from i pad pro -thankfully,
     
  4. IPadNParadise macrumors 6502

    IPadNParadise

    Joined:
    Jan 12, 2013
    #4
    No black screen while using, i.e. a crash, on my 12.9” 2017 iPad Pro. But it does have the “no wake from sleep” issue when opening the Smart Cover. Not had that issue tho since turning Auto Brightness off. Oh, and I am on IOS 11.0.3.
     
  5. blitzwing macrumors member

    Joined:
    Sep 30, 2012
    #5
    thats the copyright protection. if you try to take screenshots during movies rented from iTunes you'll have the same issue
     
  6. NoBoMac macrumors 68020

    Joined:
    Jul 1, 2014
    #6
    Might be an 11.0.3 issue. Ran into similar today with my iPhone 8 on that version. Was unresponsive to hard restart. Since I was near an Apple Store, stopped in there to have them have a look, under assumption something wrong with the display (the taptic engine was still working in that felt the feedback from that when button "pressed").

    Device was dead to even Apple's diagnostics software. Took a second Genius to finally get it to do a hard restart and get diagnostics running. The Genius went on about seeing in phone's crash logs Springboard crashed and should have come back on its own.
     
  7. nnoble macrumors 6502

    Joined:
    Jun 19, 2011
    #7
    Could be a coincidence, however, since installing this latest update I've had to close down and restart my iPad Pro 10.5 twice after freezing.
     
  8. NoBoMac macrumors 68020

    Joined:
    Jul 1, 2014
  9. TszChun.Anson thread starter macrumors newbie

    Joined:
    Sep 28, 2017
    #9
    I have contacted Apple Support, and the specialist ran a remote diagnosis for my device. All tests were passed without any single issues. I just wonder if this is a concidence or a bug of iOS 11.0.3...
     
  10. gobikerider Suspended

    gobikerider

    Joined:
    Apr 15, 2016
    Location:
    United States
    #10
    My 12.9 2nd generation has also been unresponsive, glitchy. A restart has improved it but I am counting the days until the 11.1 update to fix the stuttering/instability issues with iOS 11.
     
  11. Sunshoopa macrumors 6502

    Sunshoopa

    Joined:
    Apr 19, 2011
    #11

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10 October 13, 2017