Home Anyone Pre-Order a Birdi Smoke Detector?

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by adamjackson, Jan 4, 2017.

  1. adamjackson macrumors 65816

    Jul 9, 2008
    • What was your order date?
    • Have you received an email update from them?
    • Have you received your unit yet?
    • If so, does it work as promised?
    • Does it work with HomeKit?

    My Situation:
    • Emailed them October 11th asking if they could give me a lead-time. I was remodeling a house and needed them by december. They replied a day later with a 10% off coupon but didn't answer my question. I replied "that didn't answer my question" and they didn't react
    • I ordered a week later, 3-pack for $305.99 and my AMEX was charged
    • On November 7th, I received, "Birdi is about to ship and needs your feedback!" I confirmed my mailing address using their online form
    • on 11/30 I asked, "Any update on shipping? My home is almost done with construction"
    • No Response
    • ON december 8th, I sent "Do I just cancel my order? A company unresponsive to a shipping estimate is absurd. What are you guys doing over there? "
    • No response
    • Yesterday I sent, "Did the company shut down? I'm going to file a claim with American Express."
    • No response

    Looking on their Facebook page, there were a lot of posts asking for order updates. All of those were deleted at some point over Christmas. They literally removed people's questions.

    Looking at their Twitter replies, people are asking them for updates and the Birdi account or their CEO's account hasn't replied to anyone or posted an update.

    I saw this tweet indicating that their smoke detector doesn't even work with HomeKit despite it being featured @ WWDC in June as supporting it.


    The main reason I am buying these is for HomeKit compatibility. I've had to buy cheap smoke detectors for my house for now so I can pass the town inspection and safety but I'm thinking, at this point do I just file a charge-back with American Express?

    I'm trying to see if others are receiving their units already because it appears on december 8th, Birdi had a batch going out Although I can't find anyone online (besides press) that have received these yet.
  2. adamjackson thread starter macrumors 65816

    Jul 9, 2008
  3. TDK macrumors newbie

    Oct 24, 2007
    I paid for a Birdi in July, 2015. Almost two years later I've received nothing. The company hasn't responded to multiple e-mails.
  4. dehory macrumors regular

    Sep 17, 2008
    Oct 2016 - Order a Birdi 3-pack.

    Nov 2016 - "Birdi is about to ship and needs your feedback! Time to confirm your shipping info! Please complete this form to ensure your order is shipped on time."

    Dec 2016 - No response to requests for an update on shipping ETA.

    Jan 2017 - Finally receive the one and only response: "We've started shipping from our holiday batch... As we manufacture and roll those out, please look out for a shipping confirmation."

    Feb 2017 - Subsequent requests for updates are ignored by Birdi, so I file a dispute with my CC company.

    Mar 2017 - Surprisingly, Birdi actually responds to my CC company's outreach in a timely manner...but make the brazenly false claim that the product was actually delivered.

    Has anyone else gone through a CC dispute process with Birdi?

    Given how little concern Birdi seems to have for their customers, I'm not quite sure how they expect us to trust their product to protect our homes and lives.
  5. adamjackson thread starter macrumors 65816

    Jul 9, 2008
    I'm very thankful that I purchased birdi w/ my AMEX. It's been over a month since my claim and Amex initially fully released the funds to me and said they'd confirm the refund within 30 days.

    I never heard back which I assume means it's all case-closed. Birdi never contested.

    I would have preferred to receive Birdi. I went with a house full of Nest units which sucks as they're owned by Google.
  6. dehory macrumors regular

    Sep 17, 2008
    I purchased with my Citi CC and although they also initially released the funds to me, Birdi has apparently claimed that the merchandise was shipped and delivered, and the funds were taken back. I will continue to dispute the charge.

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