I pre-ordered my iPhone 4S from AT&T the day they went live but I still haven't received a confirmation e-mail or update about the status. Am I the only one in this boat? Hopefully they can get everything situated. I called CS and they have it in their system but weren't able to give me any status updates.
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Anyone pre-order from AT&T and still not get a confirmation e-mail?
- Thread starter Arcadia310
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If it makes you feel better, no one is getting any updates further than that their iPhones are "backordered" when they check the status online.
I did however receive a confirmation email saying that I should receive my phone by the 14th.
Yes, same thing, but I ordered it over the phone. I got the email to accept the terms and conditions. I never received a confirmation. I can't check the order status with the order number, it gives me an error. I wish I could have ordered that iPhone with Apple, like my other two, instead.
I called AT&T yesterday and they said, no matter how you ordered, if you ordered before 5:00PM EST on Friday, you should get it on the 14th. Then again, she didn't seem very knowledgable about the situation.
I ordered by phone as well. I'm pretty sure I ordered before 5 PM EST as well. I'll be calling back tomorrow to see what's going on. Hope I don't get it 3 weeks late lol.
nothing
Man, my AT&T order from over the phone at 07:30 PST on order day STILL doesn't show any status even tough.
A) My cc has been CHARGED the full amount
B) I have received the "you MUST accept these T&C's before we proceed" which I already did.
I put in the order number on the status page and there is just nothing.
Man, my AT&T order from over the phone at 07:30 PST on order day STILL doesn't show any status even tough.
A) My cc has been CHARGED the full amount
B) I have received the "you MUST accept these T&C's before we proceed" which I already did.
I put in the order number on the status page and there is just nothing.
I ordered one on Friday 3 am. I never received a confirmation email. I did however receive an update email that said my order was processed and sent to the warehouse for shipment or something.
How long did it take you guys to get the terms and conditions e-mail? I still haven't gotten mine.
6 hours
I got the T&C email 6 hours after order, but now that I call the support number they can't SEE the order, even though I have an order confirmation AND have been Charged! (in CA this is called CONVERSION and is illegal)
So, I have to call the "DND" department, which probably means CALL IN and they are of course closed
I got the T&C email 6 hours after order, but now that I call the support number they can't SEE the order, even though I have an order confirmation AND have been Charged! (in CA this is called CONVERSION and is illegal)
So, I have to call the "DND" department, which probably means CALL IN and they are of course closed
I ordered via phone around 9am on Friday. Got terms and conditions via email while I was on phone with rep and hung up. Looked at T&C again and it had no data plan. Called back in, waited another 30 minutes and talked with rep who said not to worry, I said document my account stating my unlimited data remains intact and he said he did so. Accepted terms & conditions and got confirmation email around 7pm that night saying I'm in the 14-21 day group.
What sucks is I initially ordered via Apple and got the reservation email and the follow up email around 7am telling me to complete my transaction. When I did so, their system saw a PO Box as my delivery address and even after I called ATT to change my address, Apple's screen would not submit my completion request a 2nd time, said I'd have to go to retail store.
This is when I decided to go to ATT directly via phone. Total cluster.
Apple's order system should give you the option to view/edit shipping address, imho. Seems pretty simple.
What sucks is I initially ordered via Apple and got the reservation email and the follow up email around 7am telling me to complete my transaction. When I did so, their system saw a PO Box as my delivery address and even after I called ATT to change my address, Apple's screen would not submit my completion request a 2nd time, said I'd have to go to retail store.
This is when I decided to go to ATT directly via phone. Total cluster.
Apple's order system should give you the option to view/edit shipping address, imho. Seems pretty simple.
Do you have an AT&T account yet? Have you looked under "My Orders?"
(No, this isn't sarcasm... OP hasn't mentioned if he/she tried that yet, so I'm just checking).