Which is total crap BTW, not our fault that Apple screwed this one up and made 2 different iPhones not compatible with all carriers....
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Carrier Anyone roll the dice with AT&T retentions lately?
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Awesome! You asked them for a sim free phone so that you could switch to any carrier? Did you have to ask for a manager or had to coach them?
Thanks
I called retention back in September to ask them about matching Verizon's plans and they told me no.
I switched my 7 lines sharing 20GB(20GB for 10GB promo from a couple years ago) to Verizon with all 7 lines sharing 26GB(12GB plan + 2GB per line). The coverage is better, the speed is better and the price is the same. I have no regrets.
I switched my 7 lines sharing 20GB(20GB for 10GB promo from a couple years ago) to Verizon with all 7 lines sharing 26GB(12GB plan + 2GB per line). The coverage is better, the speed is better and the price is the same. I have no regrets.
This was the same plan I have, until I ported over to T-Mobile. Their deal, with features and the added 20% was icing on top of the cake.
Sadly I gave the AT&T Retentions multiple calls before considering the move but they didn't budge, they said because I have 30% due to my FAN, I had the best plan. No additional features or credits were offered, so I left them after nearly a decade of service.
Nice. Have you tried using Verizon or Sprint SIM in it, yet? I have an A1661 I got on the IUP last December, activated on AT&T, and while T-Mobile SIM works fine and picks up signal, Verizon and Sprint SIMs always show "No Service" when inserted.
Trying to figure this out in case I move to Verizon - going to see what retentions can do for me tho, but it doesn't look very promising for tethering option on UDP... and would like to have phone ready
Same here, I checked with retention's but I knew they couldn't do much.
I left AT&T after 16+ years of service and they didnt bat an eye.
Peace out
You will need to contact Apple about this- you need a different phone to use Verizon or Sprint; the AT&T phone doesn't have the necessary CDMA radios.
Nice. Have you tried using Verizon or Sprint SIM in it, yet? I have an A1661 I got on the IUP last December, activated on AT&T, and while T-Mobile SIM works fine and picks up signal, Verizon and Sprint SIMs always show "No Service" when inserted.
Trying to figure this out in case I move to Verizon - going to see what retentions can do for me tho, but it doesn't look very promising for tethering option on UDP... and would like to have phone ready
Not yet. I just had an att sim put in it because I am going to go to try T-mobile's service first - I have an appt with T-mobile on Friday. I can't argue with their one plan for $56 a month.
I just tried calling AT&T loyalty/retention again this morning.
While the lady was very nice and actually agreed that my concern was valid, she was not able to offer anything.
She admitted that she did not understand why the AT&T plan was not offering a mobile hotspot and said that was the biggest complaint she has heard from customers recently.
While the lady was very nice and actually agreed that my concern was valid, she was not able to offer anything.
She admitted that she did not understand why the AT&T plan was not offering a mobile hotspot and said that was the biggest complaint she has heard from customers recently.
With all of these stories Im starting to wonder why AT&T even has a retention department lol
My friend called retention, got nothing, just called me to vent off , he wanted to go T-mobile. I have T-mobile now, but I redirected him to VZW.
When he asked me why, I told him that John Legere worked for At$t (joke).
, he wanted to go T-mobile. I have T-mobile now, but I redirected him to VZW.When he asked me why, I told him that John Legere worked for At$t (joke).
Why are you redirecting him to T-mobile? Are you not happy with their service?My friend called retention, got nothing, just called me to vent off
When he asked me why, I told him that John Legere worked for At$t (joke).
At one time they did try to save you but it seems right now they are more than willing to let you leave. This "churning" of customers is never ending and I am sure that AT&T gains pissed off T-Mo and Sprint customers, too.
AT&T is not stupid as many here think, they know exactly what they are doing.
I'm not happy with T-mobile service, but it gives me good rates for service and more important for international roaming. VZW doesn't cover all the countries I need with data day pass. I can live with problems they give to me.
I gave my friend all negative and positive aspects of T-mobile and he decided to go with VZW. I honestly think I follow him very soon.
My bad!!
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out of curiosity.. where do you live? I am leaving ATT and as much as I want to move over to Verizon, I cannot pass up the $70 + 20% off. I live in Los Angeles and I would love to know truly how good is the service.
I'm sorry, but if AT&T did this to me, I would be livid. I would be going to the nearest T-Mobile Store and establishing an account there.
I think in present value/price ratio it is better to go VZW store for the majority of people.
T-mobile should be the second choice and At&t and Sprint 3/4th depending on the budget.
I think you are correct in that statement. AT&T has had a difficult time recovering from the massive increase in subscribers when AT&T was iPhone exclusive. They may actually want people to leave so they can manage the network better. Once they get down below the number they want, retention will begin bargaining again.
No carrier would ever want people to leave, they want as many subscribers as possible. They'll use the extra income generated to improve their coverage and service
I agree having too many customers is better than the other way around. However, AT&T was caught with their pants down with the popularity of the iPhone. Customer complaints were great as AT&T couldn't provide the network so many data devices required. It wouldn't surprise me if retention hasn't been told not to try to retain customers to prevent the same thing again.
Dude just stop, you don't make any sense.
People nowadays have no logic or idea how businesses operate.
Yes you're right, they want people to leave