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As a Sprint customer since '98 who is frequently beyond frustrated with their inept customer service on the phone, via email & chat and, worst of all, in store, I can only advise that, should you need assistance, you keep calling CS until you get the North Carolina branch. As far as I can tell, those are the only competent and honest people they have on staff -- and I tend to, for whatever reason, get the same woman when I make an effort to talk to that branch. And she's great. The rest, I've had homicidal fantasies about on many occasions. Have never used ATT or Verizon so have nothing to compare them to, but their CS is, in general, abysmal. I stay for the rates.
 
Sprint is not that cheap anymore.

I was with them 1997-2004. Half the time was in Kansas city 1 miles from their world headquarters so they had bullet proof coverage in there.

But as the years have gone by slowly my friends have also left sprint.

Unless you have one of those crazy retention plans or sero plans they aren't cheap anymore.

$10 premium for smartphone data. Getting rid of premiere program. $350 ETF.

Their prices are slower becoming more like Verizon and ATT. Sprint will have a hard time getting customers from ATT or Verizon because I don't see bug savings. Especially if you are on family plan and want to keep dumb phones at the $10 add on. You don't have the option of having no data with sprint family plans with dumb phones. You have that option with ATT and Verizon.

They're still the cheapest. When you consider that they have unlimited data and messaging (SMS and MMS) and free mobile phone minutes (any call placed from one cell to another cell, regardless of network, does not deduct from your minutes), they're the best provider insofar as bang for your buck is concerned.

See chart here: https://static.ips.apple.com.edgekey.net/ipa_preauth/content/catalog/en_US/index.html
 
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