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Carrier Anyone Tempted by Sprint 1/2 Price Plan Offer?
- Thread starter KPOM
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Thanks. Yeah it's past time we go. There seemed to be hope with Marcelo Claure but more and more what I am seeing there is a guy positioning Sprint for the most Softbank can squeeze out of it before it tanks.
TMO should be excellent. I live in an urban metro area and travel maybe once a year. Phoenix is apparently TMO's market as they've won Rootmetrics score thing at least twice now. And while possible coverage may not be everywhere it's certainly going to be in more places then Sprint and faster where I find it.
Getting TMO's most expensive UD plan is actually going to cut our bill in half and gives us stuff Sprint does not include. Hahahahaha, a reverse Sprint promotion by leaving!
And the wifi calling is nice too
Yeah, I have a hard time believing that Sprint is THAT bad in all areas. I primarily decided against Sprint because of their device lock-in policies.
That said, Sprint's reputation in the Bay Area was so bad that they had fewer customers than Metro PCS (prior to the merger with T-Mobile). And coverage gaps even in the more densely populated Bay Area communities remain a problem for them. People I know down in LA have had similar issues.
I agree.
But just because I use carrier data when away from wifi shouldnt make me irresponsible or senseless
One can easily eat up a few gigs in a couple of hours.
In this day and age with the tech available and high quality of pictures, video and audio 2Gb's is not really that much when people are mobile and not within a small zone of wifi coverage.
No one was disputing that. Our argument was simply for the side opposite yours about how WiFi should supplement cellular data and what constituted abuse of data. Sprint's speed and coverage were not part of that discussion.
I agree, as long as I can keep my AT&T plan. I might try going to Sprint and seeing if a manager can approve me opening an unlimited everything plan at $26.50 pre-tax without me porting over and canceling my $53.74 pre-tax AT&T UDP. After all, what difference does it make to Sprint if I want to keep paying AT&T $61 after tax as long as I pay Sprint $35 or so after tax plus $30 or so after tax for a shiny new iPhone 6? They gain a customer they wouldn't have otherwise. I'm not permanently giving up a reliable AT&T UDP sight unseen. I just can't do it.
This goes back to what I told you about CSRs. Managers have only a slightly larger authority and it covers only their store. They can't make any plan changes or approve anything that's not standard. For that you need someone higher up.
What makes sense to you and to non-Sprint customers is not necessarily actionable by Sprint. The billing system alone contains a number of lockouts, sub systems, and previous versions that prevent CSRs from directly giving you something that makes sense. Sprint exists in it's own reality and it's not necessarily the one that the rest of the world shares.
But go ahead, you may be able to get something done. But if not, do not be surprised.
Here's something that might help you though…
marcelo.claure@sprint.com
No, that is not Claure's direct email. It's the new email address for Executive Services. Explain your reasoning to them. They will call you. Exec Services is the group that still has a little bit of power to get things done.
I thought of that idea a few minutes before you and proposed the same idea to "Marcello" just now. I'll see what happens. I once sent a complaint to Gary Kelly's e-mail address at Southwest Airlines after a rough experience (I'm an A-lister) and got a personal response within 24 hours from someone in customer service.
I really want to give Sprint a chance. They may have a great network that no one knows about. But I have grandfathered UNLIMITED data plans on the two indisputably best LTE networks in the US right now that I can never get back if I give them up now. Why would I give either one up on faith that Sprint has come close enough to them?
Open up a new acct at sprint with a random number and try it out for however long they give you to cancel with no etf...ill guess maybe 14 days .....
I have 2 att unlimited lines and not gonna dump them ......cuz the govt lawsuit may make them raise the throttling cap to alot higher gig amount...
I totally understand that and would be thinking the same.
Hopefully Exec Services can help. You might also try Marcelo's Twitter account. He's pretty active and he's been known to respond to people directly.
Sprint is great where they have it working and good coverage. I would stay, but I'm not in one of those areas. Good luck!
ATT isn't going to unthrottle you on LTE. What they are going to do is loosen up the throttling.
They quietly loosen up 3G/HSPA throttling but employing network optimization like Verizon.
But ATT said by early 2015 they will apply that to lte users as well. Which means even when u hit 5GB. ATT WONT THROTTLE at off peak and non congested towers similar to Verizon.
Which is a fairer policy than continuing to throttling you the rest of the month even during off peak times.
"AT&Ts throttling only applies to users with legacy unlimited data plans, the kinds of customers that AT&T wants to push onto limited plans with overage charges. Initially, the throttling was enforced once users passed 3GB or 5GB in a month regardless of whether the network was congested. In July, AT&T changed its policy so that throttling only hits those users at times and in places when the network is actually congested, according to an AT&T spokesperson. (UPDATE: It turns out LTE is still being throttled regardless of whether the network is congested. The change was only for 3G and HSPA.)"
http://arstechnica.com/information-technology/2014/09/att-congestion-magically-disappears-when-its-signing-up-new-customers/
I agree.
But just because I use carrier data when away from wifi shouldnt make me irresponsible or senseless
One can easily eat up a few gigs in a couple of hours.
In this day and age with the tech available and high quality of pictures, video and audio 2Gb's is not really that much when people are mobile and not within a small zone of wifi coverage.
No problem, I'm not stopping you from paying for it.
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You're right nobody was disputing that but my original argument was I left sprint because of their terrible and slow service. I added at the end that I liked my Verizon plan with 2GB, then I get rebuttled by the Sprint nazis here in regards to using up data quickly. I said my peace, you said yours, let's leave it at that.
OK.
I'll just mention though that Applejuiced, who was part of this particular discussion, is not a Sprint user.
I am however. Currently at least.
I guess they don't work weekends. It will be interesting to see what they tell me on Monday. By then they'll have a good sense of how the promotion is going. From the relative dearth of posts on Sprint's and Claure's Twitter accounts I'm guessing that there is less interest than they wanted. Either that or they need a new social media team.
Edit: I spoke a bit too soon. I did receive an e-mail asking me for a phone number and time for them to call me. I said to call tomorrow or Monday. I'll see what I find out.
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That's great!
Unlike most Sprint CSRs, Exec Services will call you. Hope it's good.
P.S. Sprint has needed a new media team for a very long time. Right now though they are in a catch-22. If they advertise heavily and the network is not up to it, then people leave and don't come back. Yet the need to advertise because customers are leaving.
Mike,
FYI....you were right but now with the Triband iPhone 6, 6P it has gotten much better in most cases!
It can be worth a second look...
Ps. I do not work at Sprint I just am a long term client.
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I have a spark compatible device and live in naperville. I live in a spark turbo spot and WOW 18-20 DOWN!
Ps. the Iphone 6/6P are spark devices on Sprint!
I have a spark compatible device and live in naperville. I live in a spark turbo spot and WOW 18-20 DOWN!
Ps. the Iphone 6/6P are spark devices on Sprint!
Download speeds vary from location, and I've found AT&T to be the best downtown (usually around 10Mbps, while VZW gets around 5-6Mbps, and T-Mobile gets good download speeds when I'm connected, but often struggles to find a signal inside tall buildings).
I'm in the near west suburbs right now and VZW is downloading at 67Mbps. AT&T around 35Mbps, and T-Mobile around 12Mbps.
Chicago isn't my main concern since it appears Sprint has a good network here. I travel a lot, though. It seems that in the rest of the country there are definitely areas where Sprint is behind.
The coverage varies ALOT on Sprint based on the type of phone you use. Sprint has redeployed the spectrum that was used as NEXTEL as LTE Band 26 and it is 800MHz (better building penetration)
Sprint redeployed some of the ClearBand's Spectrum and has LTE band 41 available.
iPhone 5 (only LTE band 25) PCS band
iPhone 5c,5s (LTE Band 25,26) PCS and 800MHz (much better on Sprint)
iPhone 6, 6P (LTE Band 25,26 and 41) Spark enabled
So to have a best experience on Sprint you need a TRIband LTE device and if you are a iOS person like me you need a iPhone 6,6P.
The rep called back today and told me that the system is programmed to apply the discounted rate once the port comes in, and so they can't actually implement my sensible suggestion.
I'm guessing that Exec Services has the same authority as Retentions. The rep first thought I was an existing Sprint customer. When I explained what I had written in the e-mail (that I was an AT&T account holder who wanted to give Sprint a try but wasn't interested in porting out a grandfathered unlimited plan) she understood, and then gave me the explanation above. I suggested that if they don't want to get rid of the port requirement that Sprint do what T-Mobile does and let people try the network for a week and she said she'd pass that suggestion along to Marketing.
My guess is that they don't want people exploiting the system by opening up multiple accounts using the same AT&T or Verizon invoice, but that should be easy enough for them to control since they open the account in the same name as what's on the AT&T or Verizon invoice, and so their internal system should be able to track how many accounts they are opening up, and what number was used to build the custom rate plan.
Yeah, good luck getting any decent customer service or anything done with them.
The more you avoid their customer support reps the longer you will live a happier and healthy life
The more you avoid their customer support reps the longer you will live a happier and healthy life
Yeah, good luck getting any decent customer service or anything done with them.
The more you avoid their customer support reps the longer you will live a happier and healthy life
I may still see if I can extract some additional concessions from AT&T before the promo ends, though I'm not sure how many more rollover minutes I'd realistically be able to use over the next 12 months. They were pretty clear that they couldn't put me on the legacy Nation 900 for the same price as my Nation 450, though they were able to give me "legacy" pricing on the unlimited messaging/M2M plan ($10 instead of the normal $20). I suppose I can just ask for rollover minutes as I need them in the future and point to whatever promotion T-Mobile or Sprint are running at that time. Lately I've been averaging about 550 anytime minutes per month, and the M2M should reduce that somewhat since my relatives are all with other carriers (as are many of my colleagues).
I'm glad you responded today as I have a piece of info for you.
Apparently, the Sprint stores have been instructed to hold the phones of anyone porting over for 14 days, just in case they decide they want to port back. I know that doesn't give you your UDP plan back, but the more you know
Anyway, as to Retentions it used to be that Exec Services was retentions. But some of retentions authority was shifted over to the CSRs themselves (as I mentioned earlier). The point was to reduce calls and emails to Exec Services by giving CSRs a little more authority (however small).
But Exec Services is the last stop, short of contacting Marcelo Claure himself.
You might try hammering his Twitter account. As I said, he has been quite responsive. Some people have gotten calls after tweeting him.
Other than that, there's not much else that can be said or done.