Just got back from my store, a 45 min wait. Not bad. I arrived at 9:40am left at 10:45am (PST)
But everything went smoothly, got my 32gb black ordered, and its on it's way to the AT&T store to where I'll be vacationing. (In store pickup at that AT&T location on the 24th so my store manger says.) (I'm uncomfortable having my phone sent to my Hotel.)
The systems did not crash. Just went sluggish, and it kept dropping my Apple care purchase, ended up doing that separate.
The Manager just told me straight up I could save $$ by using the upgrade on my other line, I didn't even have to ask. I was happy. $200 saved.
AT&T has already charged my credit card
No conformation emails, and the order status page doesn't know I exist yet. I got an email asking me about my retail experience, but it has no details about my order.
Where is my order# on this dang receipt....
EDIT: I will add the line went very fast because 90% of the people in line did't have a credit card, they had a Debit Card, or cash. So they were sent home. I felt bad for them after many waited for an hour... Then one AT&T worker started checking everyone on the list to make sure they had a good card.